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Question What is a "proof of use" (PoU)? Answer Apart from the existence of a trademark, the trademark owner also has to proof that he actively uses the trademark in the class(es) it is registered. This prevents domain brokers from harvesting large numbers of ...

Question What is a Membership? Answer A membership plan is a paid 1-year subscription that gives Openprovider resellers the benefits of: Access to the same purchasing price on domains that Openprovider receives directly from the registries. Possibility to part...

Question How to initiate a domain transfer to Openprovider? Answer You want to transfer your domains to Openprovider? Great! Before starting the transfer, there are some important things to check. 1 - Not all extensions will work the same You might have experi...

Question What is a label? Answer A label is the term that the Trademark Clearinghouse (TMCH) uses to define which exact text string is covered by a validated trademark. It is the name of the trademark, converted into a domain-like representation. That means th...

Question What is a "domicile address" / "local presence" / "trustee service"? When to use it? Answer Domicile address (also referred to as "local presence" or "trustee services") implies the presence of a real address in the territory of the state under whose ...

Question What is email archiving and how to enable it? Answer Email archiving allows to backup and store all the organisation's email and access it easily if needed. By doing so, it helps maintain legal compliance. Enable Incoming / Outgoing archiving Mail arc...

Question What is the Trademark Claims Period? Answer Every new extension that launches, starts with a period of at least 90 days in which trademark holders are protected against others registering a domain that matches their trademark: the so-called "Trademark...

Question What is the difference between shadow DNS zones and live zones in RCP? Answer A DNS server can contain only one record for a given domain name. It is technically impossible to have, for example, two DNS records for example.com on the same nameserver. ...

The good thing about pre-registrations is that you can already collect your customer's orders before the extension is available. These pre-registrations are free of charge and non-binding, until the moment they turn into 'real' registrations. This article desc...

Question What is the status of my domain request and where to find them? Answer Registering or transferring domain names are not always processed real-time for all extensions. Some extensions require additional documents which are verified by the Registry, whi...

Webmail supports multiple languages, including but not limited to English, Spanish, French, German, Italian, Dutch, and more.

To configure Openprovider email on Outlook: Open Outlook and select "File" > "Add Account." Enter your email address and password. Choose IMAP, POP3, or Exchange as the account type and enter the server settings:  Incoming Server: mail.op-email.eu, Port: 993 (...

If you encounter the error “We couldn’t load the payment area. Please try again.“ when trying to make a new payment, there are a few steps we recommend to try before contacting support. - VAT number In case your account is within the EU and your VAT number is ...

Question: What can I do when I receive spam? Answer: First check whether the e-mail is filtered by SpamExperts. If so, you will find a line in the e-mail headers that starts with X-SpamExperts-Class. Is this line not present? The the spam filter was not used. ...

Symptoms During certificate installation, you are presented with a warning that the private key and the certificate do not match. Cause Somewhere during the requesting of the certificate or generating the CSR and the certificate being delivered your CSR got ch...

Question What trademark can be registered in the Trademark Clearinghouse (TMCH)? Answer The Trademark Clearinghouse accepts any trademark which is: still valid in the trademark register (not expired, rejected, cancelled or withdrawn) in use by the trademark ow...

Question What will happen to the existing certificate if a reissue or a renewal is requested? Will it still be valid after the new SSL is issued? Answer Yes, the initial certificate will be active until its Expiration Date. It will not be revoked in case a new...

Question In which cases will Openprovider contact the domain owner bypassing the reseller? Answer Normally, Openprovider will only be in touch with the reseller. But there are cases when Openprovider is forced to contact the end user (domain owner), for exampl...