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Internal Transfers An internal transfer occurs within Openprovider, moving a domain between two reseller accounts. This process is typically faster and simpler because the domain remains with the same provider, and the transfer is handled internally. In the ca...

Question How to transfer a large number of domains/products between two Openprovider Reseller Accounts? Answer A single domain-transfer between 2 resellers works similar to a transfer from another registrar, it can be initiated via your control panel and, in m...

Symptoms When trying to update a domain the following error is being thrown: Invalid default billing handle! Cause Software issue. Billing handle is being passed to API calls of domains whose extensions don't support this type of a handle. Workaround Navigate ...

Question Would the certificate for "www.example.com" protect "example.com" (and vice versa)? Would "www.subdomain.example.com" protect "subdomain.example.com" as well? Answer Single Domain Certificate: When requesting a certificate in the SSL panel, there is a...

Openprovider email solution employs SSL/TLS encryption for secure communication. Additionally, it includes spam filtering, virus scanning, and supports two-factor authentication for added security.

Question Is a Trademark Clearinghouse registration similar to a domain registration? Answer No, a Trademark Clearinghouse (TMCH) registration does not give you any domain registrations. However, it is a prerequisite if you want to register yourtrademark.tld in...

Yes, you can access Openprovider email through third-party email clients like Thunderbird. Use IMAP or Exchange settings and configure the incoming and outgoing servers accordingly.

Question: Is it possible to activate the option "valid sender address required"? Answer: The sender verification is usually off and isn't something that is normally available on the Hosted Cloud. This toggle is available with the Local cloud but not for genera...

Question Is my validated trademark eligible for all extensions in Sunrise? Answer No. A validated trademark is a requirement to be eligible for Sunrise, but a registry might have it's own additional eligibility rules. For example, the registry of a geographic ...

Question What is the Life Cycle of a typical gTLD Domain Name? Answer On August 31, 2013, ICANN established the Expired Registration Recovery Policy (ERRP), which mandates registrars to provide crucial information about expiry alerts, fees, and redemption proc...

Question Where to find the root and intermediate certificates for Comodo (Sectigo) certificates? Answer SSL installation requires root and intermediate certificates forming a "chain of trust". If at least one component is missed chain will be marked as non-tru...

Below is a list of all TLDs that currently support DNSSEC and their supported algorithms. Please note this list is continuously updated. Extension DNSSEC Algorithms Supported at [8,10,12,13,14,15,16] be [6,8,10,12,13,14,15,16] biz [6,8,10,12,13,14] cc [7,8,10,...

There are several registries that require a local address (local presence) for the registrant or one of the domain contacts. Openprovider can provide such a trustee service for the extensions listed below. Some of them are automatically included for free, othe...

Question Is it possible to log in to Spamexperts control panel directly? Answer When creating a spam filter with Openprovider the credentials for direct access to the Spamexperts control panel can be found in the Openprovider panel.  The following links can be...

Question What to do if the email get bounced back? Answer If the mail-server is configured correctly and has no known issues (like a full disk, cpu overload), but still email does not arrive and is instead waiting in the delivery queue or bounced back to the s...

Question: SSL Certificate is not recognized as valid on legacy devices (Android 4X, Old IOS). How to fix? Answer: That is possible for Comodo Certificates. The main thing you should know is that you will need to make some changes to a certificates chain. On an...

Question: The SSL has been issued, but I want to make changes. Is that possible? Answer: There can situations when you realize after the SSL has been issued (delivered), that a mistake was made. In some cases, you will have the option to make changes via a rei...

Question My order is stuck due to invalid or outdated details. Can I make changes? Answer In case your order is stuck due to invalid details during the pre-validation phase (Status is "Open", the order has not been send to Sectigo yet), we would recommend to c...