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Which IP addresses should be whitelisted on a mail server?

SpamExperts Incoming filtering

Question Which IP addresses should I whitelist on my mail servers to accept filtered incoming mai...

Updated 2 months ago by Sarath

Where to find the reseller ID

Quick Start Frequently Asked Questions

Question Where to find the reseller ID? Answer Reseller ID can be found by logging on to the cont...

Updated 2 months ago by Sarath

Where to find the Private Key of my SSL certificate?

SSL Certificates FAQ - General questions

Question Where to find the private key of my SSL certificate? What to do if I lost the private ke...

Updated 2 months ago by Sarath

When does Openprovider send invoices for services?

Billing Invoices

Question When are the invoices sent? Do the invoices have to be paid for? Answer The invoice will...

Updated 2 months ago by Sarath

When does Openprovider contact the end user?

Quick Start Frequently Asked Questions

Question In which cases will Openprovider contact the domain owner bypassing the reseller? Answer...

Updated 2 months ago by Sarath

What will happen to the existing certificate if a reissue or renewal is requested?

SSL Certificates FAQ - General questions

Question What will happen to the existing certificate if a reissue or a renewal is requested? Wil...

Updated 2 months ago by Sarath

What trademark can be registered in the Trademark Clearinghouse?

Domains Trademark Clearinghouse / TMCH

Question What trademark can be registered in the Trademark Clearinghouse (TMCH)? Answer The Trade...

Updated 2 months ago by Sarath

What to do when I receive spam?

SpamExperts Incoming filtering

Question: What can I do when I receive spam? Answer: First check whether the e-mail is filtered b...

Updated 2 months ago by Sarath

What to do if you receive the error “We couldn’t load the payment area. Please try again.“

Billing Payments

If you encounter the error “We couldn’t load the payment area. Please try again.“ when trying to ...

Updated 2 months ago by Sarath

What settings do I need to configure for accessing Openprovider email on Outlook?

Email solution How to setup email account

To configure Openprovider email on Outlook: Open Outlook and select "File" > "Add Account." Enter...

Updated 2 months ago by Sarath

What is the status of my domain request?

Domains Domain management

Question What is the status of my domain request and where to find them? Answer Registering or tr...

Updated 2 months ago by Sarath

What is the difference between shadow DNS zones and live zones

DNS DNS Management

Question What is the difference between shadow DNS zones and live zones in RCP? Answer A DNS serv...

Updated 2 months ago by Sarath

What is the Trademark Claims Period?

Domains New GTLD Information

Question What is the Trademark Claims Period? Answer Every new extension that launches, starts wi...

Updated 2 months ago by Sarath

What is email archiving and how to enable it?

SpamExperts About SpamExperts

Question What is email archiving and how to enable it? Answer Email archiving allows to backup an...

Updated 2 months ago by Sarath

What is domicile address (local) presence?

Domains Domain management

Question What is a "domicile address" / "local presence" / "trustee service"? When to use it? Ans...

Updated 2 months ago by Sarath

What is a domain transfer and how does it work?

Domains Transfers / Portfolio Consolidation

Question How to initiate a domain transfer to Openprovider? Answer You want to transfer your doma...

Updated 2 months ago by Sarath

What is a Membership?

Memberships Membership Plans

Question What is a Membership? Answer A membership plan is a paid 1-year subscription that gives ...

Updated 2 months ago by Sarath

What is a 'proof of use'?

Domains Trademark Clearinghouse / TMCH

Question What is a "proof of use" (PoU)? Answer Apart from the existence of a trademark, the trad...

Updated 2 months ago by Sarath

What is WPP aka Whois Privacy Protection?

Domains Domain management

Question What is Whois Privacy Protection and why one might need it? Answer Privacy Protection is...

Updated 2 months ago by Sarath

What is Trademark Clearinghouse?

Domains Trademark Clearinghouse / TMCH

Question What is Trademark Clearinghouse (TMCH)? Answer Trademark protection is one of the core p...

Updated 2 months ago by Sarath