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Question How to add accounts to allow list in Spam Experts? Answer There are two allow lists - Sender allow list and Recipient allow list. Note: This article assumes that the user already knows the ways to access their Spam Experts control panel, in case you h...

Question Are viruses been blocked by the Spam-filter? Answer Viruses, malware and other online threats are often been spread via email. Therefore it is essential that emails are scanned for viruses before they reach users' mailboxes. Spamexperts actively block...

Question What happens with a bundle account when it expires? Answer A Spamexperts bundle is automatically renewed on its expiration date unless the account balance is insufficient at that time. Expiration of a Spamexperts bundle is performed in three steps: Fi...

Question What is incoming email filtering and how does it works? Answer Email filtering separates legitimate email from unsolicited bulk email with the help of advanced algorithms and spam pattern detection methods.  It works by Re-routing the email through fi...

Question: What is outgoing email filter and how it works? Answer: The outbound email filtering prevents spam from being unknowingly sent out of your network through a compromised account or script. You can protect your entire network by monitoring all outgoing...

Question How can to create a Spam-filter report? Answer A one-time report can be created by the button On-demand report in the Spamexperts control panel. One can create a report for the last day or the last week, other reporting are not available. The report i...

Question How to prevent an email from being filtered? Answer By configuring allow or block list filtering rules for outgoing or incoming filters the emails in the configuration will be accepted or sent without the need for the filter to check it. This is very ...

Question How to order and setup outgoing spam filter? Answer: To order a outgoing filter you need to follow the next steps: 1) Navigate to RCP Dashboard (Reseller Control Panel) >> Spam filtering (SpamExperts) 2)  Click on sub menu "Order new filter"          ...

Question: How to order and configure an incoming spam filter? Answer: In order to set up an incoming filter on domains, first one needs to have a domain. It does not matter if the domain is with Openprovider or with another registrar. Step-by-step guide: 1) Lo...

Question: Is it possible to activate the option "valid sender address required"? Answer: The sender verification is usually off and isn't something that is normally available on the Hosted Cloud. This toggle is available with the Local cloud but not for genera...

Question Is it possible to log in to Spamexperts control panel directly? Answer When creating a spam filter with Openprovider the credentials for direct access to the Spamexperts control panel can be found in the Openprovider panel.  The following links can be...

Question What to do if the email get bounced back? Answer If the mail-server is configured correctly and has no known issues (like a full disk, cpu overload), but still email does not arrive and is instead waiting in the delivery queue or bounced back to the s...

In the coming weeks SpamExperts will discontinue the legacy reports that you can configure and receive from their platform. Therefore, it is highly recommended to start using a brand new feature called Email Scout Report (ESR). It is one of the best ways to mo...

Question How to delete a spamfilter? Answer SpamExperts filtering is managed via single filters or via bundled packages. - Single filters: To delete a SpamExperts single filter, go to filters overview and click the domain you want to delete. You can click then...

Question: Which MX records should I use for SpamExperts incoming filtering? Answer: To use the SpamExperts incoming spam filtering service, you need to update MX records for your domain in your DNS zone to the following: Type Priority TTL (recommended) Value M...

Question: What to do if suddenly the SpamExperts cluster gets stuck. Answer: If the SpamExperts cluster gets stuck, there might be a problem with your (customers) mail-server where the mail gets delivered in the end. You can test this yourself by simulating a ...

Question What are domain aliases in SpamExperts? Answer You can configure an unlimited number of domain aliases for a domain filter. All email traffic sent to these aliases will be filtered. Spam messages will stay quarantined in SpamExperts, and all legitimat...

Question What happens if email is delayed by the filter? Answer Delays of 10-15 minutes are very common shortly after setting up the spam-filter for the domain. This is a result of the self learning system of the filter: it does not know the receiving mail ser...