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Question How can one receive support for either a technical or a licensing issue with Plesk software? Answer If the license has been purchased via Openprovider account, contact Openprovider support department having the following info at hand: License number: ...

Question How to import existing DNS zones that are hosted elsewhere to Openprovider nameservers? Answer Using Openprovider API to create DNS zones In order to populate multiple zones at once with a number of records it is highly advised to utilise Openprovider...

Question What data should I provide to Openprovider to enable DNSSEC management if the zone is hosted on a custom nameserver? Answer The DNSSEC feature for domains pointed to custom nameservers allows to add and manage your DS records. You can check your confi...

EasyDMARC provides intuitive and easy to use ways to manage your DMARC record, its settings and policy. There are actually 2 ways to do it using EasyDMARC control panel by adding one of the below records to your DNS zone: CNAME - preferred and the easier way t...

Question Which registries require DNS zone pre-configuration before registering a domain? Answer Some registries check whether a DNS zone of a domain responds authoritatively. This means that for some extensions the configuration of nameservers must be done be...

This article describes how to order the Openprovider Email Solution/Service. Inside the RCP (Reseller Control Panel), navigate to Email Accounts. Step 1: Order the service Click on the Order new account button Enter the number of email accounts/email boxes you...

This section will describe how to order a SSL Certificate in the SSL Panel. In case you are interested to learn how to do this via API, please click here Step 1 The most important step when requesting a SSL Certificate is to make sure all details you use in th...

Question How to order and setup outgoing spam filter? Answer: To order a outgoing filter you need to follow the next steps: 1) Navigate to RCP Dashboard (Reseller Control Panel) >> Spam filtering (SpamExperts) 2)  Click on sub menu "Order new filter"          ...

Question How to process pre-paid payments in ones accounting? Answer Since the payment is only a deposit to increase the prepaid account balance, without any product or service in return from Openprovider yet, no invoice is generated of the deposit. Therefore ...

Question Some domains don't have a renew button in RCP (e.g. .at TLD). How does one renew such domains? Will they be lost after they reach their expiration dates? Answer Some registries don't allow for explicit domain renewal or, sometimes, the renewal call ca...

Question How to renew an expired SSL certificate? Answer That is not possible. You should request a new certificate instead.

Question How to replace an existing Plesk license key with a key purchased from Openprovider? Answer 1. Log in to Plesk web interface 2. Navigate to Tools & Settings > License management > Install key 3. Paste activation code received from Openprovider

Question How do I request .pt trade (owner change) at the registry? Answer To process a trade, gather the documents and data as described below and send them toDNS.pt. Statement emitted by the current registrant authorizing the ownership transfer to the new on...

Plesk Licenses cannot be restored & that is also the reason why it is not possible in the system to set Licenses to auto-expire. Therefore, if your Plesk License is expired, you will have to buy a new one.

Question : How can I restore a domain in its period of restoration? Answer : In case the domain can still be restored (depending on the TLD and the quarantine period) the domain can be restored via the Control Panel or via API. If the domain is not visible in...

Question Is it possible to schedule a transfer?  Answer Scheduling a transfer can minimize the risk of paying twice for the registration same period when consolidating domains. To schedule a transfer, simply choose a date (Transfer on) to transfer via the drop...

With the continuously increasing economic importance of domain names and our other goods, it is critical that no one but the approved entities have access to their management. This article lists Openprovider's different security layers and gives you informatio...

White labeling lets you deliver our email solution under your own brand, your own webmail URL (for example mail.yourdomain.com instead of mail.op-email.eu) and your own logo in the webmail interface. Before you start You need an active email product in your ...