Frequently Asked Questions

See the following list of documents that Openprovider accepts as proof of identity and entity for...

Question How to solve issues with logging in the control panel? Answer There are several errors t...

How to contact Openprovider For Commercial (Sales) questions If you have questions about prices, ...

Question Does Openprovider authorize end-users using SAML SSO? Answer Not yet. SAML SSO is a Secu...

Question How to request a password reset? Answer If you have forgotten / lost your password, you ...

Question How to change the password in the control panel? Answer To change the password log in to...

Question How do I change an account username of a contact person? Answer Username change is not s...

Question How can the reseller change the company details in his account? Answer The reseller can ...

This article describes the process of connecting the domain hosted in Openprovider with Shopify! ...

Question How to delete a default customer handle? Answer When trying to delete a default customer...

Symptom  I am not able to connect to the API  Cause  - API access for users is not enabled in the...

Question I am a registrant / domain owner. How do I find my hosting provider? Answer Openprovider...

With the continuously increasing economic importance of domain names and our other goods, it is c...

Question How can one subscribe to Openprovider's Newsletter voluntarily? Answer In order to subsc...

Question: What are the obligations to become a reseller of Openprovider? Answer: As a reseller of...

There is a possibility that upcoming domain renewal notifications from Openprovider may be marked...

Question Is Openprovider GDPR compliant? Answer On May 25, 2018, the General Data Protection Regu...

We are proud to announce that Openprovider has successfully achieved ISO 27001 certification. Thi...

Question How often are renewal reminder send by email? Answer By default Openprovider will send y...

Question How does domain renewal/expiration system work in Openprovider? Answer For renewal or ex...

On a regular basis we receive the question from our customers if they can be shown as the reselle...

There are various situations where, for security reasons, it is essential to validate certain dat...

How to set up 2FA Backup codes What to do when you have lost your device or app and have no backu...

Question In which cases will Openprovider contact the domain owner bypassing the reseller? Answer...

Question Where to find the reseller ID? Answer Reseller ID can be found by logging on to the cont...

I have received the error - "an error has occurred!" Whoops! It seems your request could not be h...

Cómo contactar con Openprovider Para consultas comerciales (Ventas) Si tienes preguntas sobre pre...