Billing
Invoices
Changing the recipient of the invoice
Question How can I change the recipient who is to receive a monthly invoice? Answer The invoice w...
Correction VAT rounding difference on invoice
Question What does the transaction "Correction VAT rounding difference" mean? Answer If your comp...
Does Openprovider send invoices on balance increase?
Question Will an invoice of the deposit be sent? Answer No. Since the deposit is only to increase...
Downloaded invoices are blank
Symptom When the invoice is downloaded and opened, it appears blank, has garbled text or does any...
How to find previously issued invoices
Question Where to find and download previously issued invoices? Answer Navigate to Account > Fina...
Reference number (PO) or CIF/NIF number on your invoice
Question How to add a reference number or PO number on the monthly invoice? Answer It is possible...
When does Openprovider send invoices for services?
Question When are the invoices sent? Do the invoices have to be paid for? Answer The invoice will...
Payments
Creditcard payment rejected
Question Why my credit card payment was rejected? Answer Openprovider's payment processor uses se...
How to process pre-paid payments in ones accounting?
Question How to process pre-paid payments in ones accounting? Answer Since the payment is only a ...
Recurring Payments
In this article: Two options for recurring payments Setting up the Recurring Payment Change payme...
Reserved Balance
Question What is Reserved Balance? Answer Reserved balance is funds Openprovider blocks in your a...
Supported payment methods
Question Which payment methods does Openprovider support? Answer Based on the account settings an...
What to do if you receive the error “We couldn’t load the payment area. Please try again.“
If you encounter the error “We couldn’t load the payment area. Please try again.“ when trying to ...
Why a payment is not yet processed
Questions Why is the payment not yet processed? Answer Online payment: The most common cause of a...
🇪🇸 Pagos recurrentes
Openprovider ofrece 2 opciones para pagos automáticos / recurrentes: Mantener un saldo positivo P...
🇪🇸 Saldo reservado
Hay acciones que no tienen un resultado instantáneo. Por ejemplo, cuando se solicita una transfer...
🇪🇸 ¿Cómo aumentar el saldo?
Si deseas registrar un dominio o pedir cualquier producto, necesitarás tener saldo disponible en ...
Prices
How does the price structure work?
Question How does the price structure work? Answer At the moment of purchase of a product, the sy...
How to follow price changes
Question How one can follow currently available promotions, discounts and price changes? Answer T...
VAT charges
Question Does Openprovider charge VAT when purchasing products? Answer It depends on your locatio...
🇪🇸 IVA excluido en las Islas Canarias
Si tu cuenta de Openprovider tiene dirección postal en las Islas Canarias no pagarás el IVA de lo...
VAT collection for Canary Islands residents
Question Is VAT charged for Canary Islands residents? Answer No. When an Openprovider account has...