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How to meet registry's DNS zone requirements
Question Which registries require DNS zone pre-configuration before registering a domain? Answer Some registries check whether a DNS zone of a domain responds authoritatively. This means that for some extensions the configuration of nameservers must be done be...
Making changes during the validation process
Question My order is stuck due to invalid or outdated details. Can I make changes? Answer In case your order is stuck due to invalid details during the pre-validation phase (Status is "Open", the order has not been send to Sectigo yet), we would recommend to c...
Order been flagged for a brand validation, what does that mean?
Question My order has been flagged for a brand validation, what does that mean, what should I do? Answer The Certificate Authority will try to manually validate your company information stated in the order because CA’s system flagged it for such review. Reason...
Why file is uploaded but file validation is not finished yet?
Question We have uploaded the .txt file to our server 2 hours ago, but HTTP(s) Validation is not finished yet. What is the reason for the delay? Answer Following reasons are possible: a) The file name or contents are incorrect: The file name should always be i...