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On the 15th of November 2021, the DCV (Domain Control Validation) procedure will be adjusted to meet new requirements from CA.  What is Domain Control Validation? Domain Control Validation (DCV) is the process by which a CA gains evidence that a particular dom...

Question: What types of SSL Certificates exist? There are several types of SSL certificates available, each with their own set of features and use cases. The main types of SSL certificates include Single Domain, Multi Domain and Wildcard certificates. Single D...

A menudo vamos a solicitar un certificado y nos encontramos con un error que no entendemos, con que no sabemos cómo seguir o simplemente se nos vienen a la cabeza preguntas. En este artículo encontrarás respuesta a muchas preguntas: Solicitud - Quiero cambiar ...

Question As there are Comodo products in SSL Panel, how the SSL products in Openprovider match with Sectigo? Answer Comodo is a certificate authority powered by Sectigo. Any Comodo CA product is a Sectigo product. More information about rebranding could be fou...

Question Is it possible to install a Wildcard (.*) SSL Certificate on Multiple servers? Answer Yes. The number of servers on which an SSL certificate is installed is not limited. Follow the instructions for Comodo (Sectigo). Having trouble to open the zip file...

Question Would the certificate for "www.example.com" protect "example.com" (and vice versa)? Would "www.subdomain.example.com" protect "subdomain.example.com" as well? Answer Single Domain Certificate: When requesting a certificate in the SSL panel, there is a...

Question: SSL Certificate is not recognized as valid on legacy devices (Android 4X, Old IOS). How to fix? Answer: That is possible for Comodo Certificates. The main thing you should know is that you will need to make some changes to a certificates chain. On an...

Question: The SSL has been issued, but I want to make changes. Is that possible? Answer: There can situations when you realize after the SSL has been issued (delivered), that a mistake was made. In some cases, you will have the option to make changes via a rei...

Question My order is stuck due to invalid or outdated details. Can I make changes? Answer In case your order is stuck due to invalid details during the pre-validation phase (Status is "Open", the order has not been send to Sectigo yet), we would recommend to c...

Question My SSL certificate was revoked unexpectedly. Why did this happen? Answer The private key of an SSL certificate is highly sensitive data and must be securely stored by the customer. Any leak of the private key can lead to traffic decryption and comprom...

Question: After the 30th of May 2020, my website certificate becomes untrusted. Why and how to fix that? Answer: On May 30, 2020, 10:48:38 +0000 root certificate "AddTrust External CA Root" and intermediate certificate "USERTrust RSA Certification Authority" e...

When one is eligible for an SSL Certificate refund? Sectigo offers a 30-day return policy. Once the 30-day refund period has expired, no refunds could be provided. This is only applicable for new orders and renewals. This is not applicable in the first 30 da...

Question: My SSL Certificate is already active. How do I install it? Answer: 1. Connect to your host ; 2. Turn on SSL mod: sudo a2enmod ssl 3. Check your config path apachectl -S 4. Open your config, e.g. in Ubuntu path would be: /etc/apache2/sites-enabled/00...

Question: How do I install SSL for Windows-powered hosts? Answer: Please refer to Microsoft IIS v.10 (Windows 10, Windows Server 2016) SSL Installation Guide. Details may differ depending on your Operating System. IIS version System Year 1.0 Windows NT 3.51 19...

Question Is Comodo / Sectigo compatible with legacy devices like Android 4.x? Answer It depends on a certificate chain used. Some prefer legacy devices. They are recommended to use the old chain. As of 30-05-2020 such devices without a new root certificate in ...

Question What is the meaning of all SSL Panel statuses? Answer There are few statuses available in "Certificate history" block in the right side of an order in SSL Panel. After order has been created then following statuses are possible: Open Requested Active ...

The SSL TLS industry is introducing changes to how certificates are issued. These changes affect certificate issuance and validation but do not change how long customers can purchase SSL products. The most important point is that certificate lifespan and valid...

We have recently introduced a few new features that let you set up email notifications directly from the SSL panel for the most important events that happen for SSL certificates. Please find below step by step instructions on how to configure them. Email notif...