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Question What will happen to the existing certificate if a reissue or a renewal is requested? Will it still be valid after the new SSL is issued? Answer Yes, the initial certificate will be active until its Expiration Date. It will not be revoked in case a new...

Question In which cases will Openprovider contact the domain owner bypassing the reseller? Answer Normally, Openprovider will only be in touch with the reseller. But there are cases when Openprovider is forced to contact the end user (domain owner), for exampl...

Question When are the invoices sent? Do the invoices have to be paid for? Answer The invoice will be generated and send at the beginning of the month, containing the transactions that have been done in the prior month. As an example, if a transfer is initiated...

Question Where to find the private key of my SSL certificate? What to do if I lost the private key? Answer All SSL certificates require a private key during installation. This private key is a separate file that’s generated when you request your certificate wi...

Question Where to find the reseller ID? Answer Reseller ID can be found by logging on to the control panel and clicking on the right top corner, as is shown in this screenshot:  

Question Which IP addresses should I whitelist on my mail servers to accept filtered incoming mail traffic from SpamExperts? Answer That depends on solution you use. 1. Public domain cloud 2. Bundled-solution SpamExperts public cloud (per domain filters) In or...

Question Which SPF record should one use for a spam filter? Answer If you want to create an SPF record for your domain when using Openprovider platform you can use the following value. "v=spf1 include:spf.antispamcloud.com -all" If you are still using our olde...

We do not offer vanity/white-labeled nameserver service at this time. This feature was disabled as we had reports of unexpected DNS behavior while using vanity/white-labeled nameservers.  You can still create your own nameservers for domains that are registere...

Our first advice when having trouble when a domain does not resolve or a transfer is failing, to search the domain status in the whois. This might provide an indication why a page does not resolve or why the transfer is rejected by the registry. In the whois y...

I have received the error - "an error has occurred!" Whoops! It seems your request could not be handled successfully. In some cases, we are able to add a little explanation as to why the request was unsuccessful. For example: "Company registration number missi...

Overview If you encounter a status of "Email Verification Failed" for a newly created contact handle, this is due to how our system handles email verification. While we have updated the logic for displaying email addresses on the verification page, the fundame...

Our Plesk license supplier has communicated their plans to end of life (EOL) the following operating systems: CentOS 7 & CloudLinux 7: EOL on June 30, 2024 Ubuntu 18.04: EOL since May 2023 (Plesk support extended to Sept. 30, 2024) Debian 10: EOL on June 30, 2...

Question Why I can't re-request confirmation email or change validation method for my DV certificate? Answer The most common reason is that your certificate has already passed the DV check. No reason to change methods or send additional emails to the domain ow...

Question Why are Spamexperts filters automatically added into one’s account and invoiced? Answer There are certain scenarios when SpamFilters can be created directly in the SpamExperts panel bypassing the Openprovider system: The filter is created manually by ...

Questions Why is the payment not yet processed? Answer Online payment: The most common cause of an online payment not being processed is due to the payment not being finalized entirely. If an error occurs because iDeal is not available or the browser is closed...

As of August 21, 2025, ICANN’s new Registration Data Policy came into effect. This policy defines the minimum data set that registrars and registries are required to collect and process for domain registrations. 👉 As a result, only the registrant contact can b...

Question We have uploaded the .txt file to our server 2 hours ago, but HTTP(s) Validation is not finished yet. What is the reason for the delay? Answer Following reasons are possible: a) The file name or contents are incorrect: The file name should always be i...

This article provides the explanation about the 1 year validity of the SSL Certificate and current Sectigo Policy for the certificates. From Aug-Sep 2020,  Google and Mozilla (together with Apple, who did it first) will no longer accept freshly issued certific...