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Question While requesting a certificate with domain *.no-ip.org in CSR, SSL Panel returns an error: The domain in the CSR is restricted. Answer That is because the customer does not own the root domain and therefore is never able to complete the validation ste...

This error (error code: 327) is typically returned when trying to perform an action on a non-active domain. Example scenarios: 1. Trying to renew a domain via API that is in hard quarantine. Try restore request instead. 2. Trying to transfer a domain that expi...

Question I am prepared to work with Openprovider. Do you have any tip or trick? Answer Of course we have! Over time we've noticed that many customers are not aware of all possibilities and tools in our systems. For this reason we have compiled this article lea...

Recent vulnerabilities in the domain name WHOIS system have highlighted the WHOIS-based domain-validation method as a weakness in the process of validating publicly-trusted digital certificates. As a result, Sectigo and all other public Certificate Authorities...

Sometimes it can happen that you encounter errors when installing or using your certificate. This document is an overview of the different things you can check to analyze what is wrong. From experience we can tell that most problems arise because you did not i...

How to set up 2FA Backup codes What to do when you have lost your device or app and have no backup codes stored. User with API or WHMCS environment connected What to do when multiple employees use the same credentials or do not own a mobile phone? Two-factor a...

Question What is the Uniform Rapid Suspension (URS) procedure? Answer URS ('Uniform Rapid Suspension System') is a fast complaint procedure which is based on the existing UDRP ('Uniform Domainname Resolution Policy') but has a lower-cost and faster path to rel...

Symptoms When adding a new filter (incoming or outgoing) and filling in the mailserver IP the corresponding field - the filter is not created with a similar error message "('_ERR_SE_DESTINATION_INVALID', 11006); // Your request contains an invalid destination"...

Question  How do I upgrade or downgrade a Plesk License? Answer Plesk Licenses can be upgraded from our RCP. If you have a VPS Plesk Edition it can be upgraded to the respective VPS Plesk Edition. If you have a Dedicated Plesk Edition it can be upgraded to the...

Question What are the usage scenarios of Openprovider DNS servers? Answer When using Openprovider nameservers, you can use them either as master (DNS zone will be created and managed on Openprovider DNS servers) or as a slave (DNS zone will be created on your ...

Question How to use the CSV transfer option in the control panel? Answer The CSV transfer option is very useful when you want to transfer multiple domains with different data or different transfer dates. Just follow the steps in the control panel to get this s...

Question Does Openprovider charge VAT when purchasing products? Answer It depends on your location and if you entered a VAT number in your account, if VAT charged or not. Here is a short overview with the rules which are followed: Within the Netherlands: VAT i...

Een bulkverhuizing (gehele of gedeeltelijke overname) van .nl-domeinen verloopt in principe zonder dat de domeincontacten hierover meldingen ontvangen. "In principe", want er is één uitzondering: in specifieke gevallen moeten wij de contacten van een domein wi...

The HSTS (HTTP Strict Transport Security) protocol is a policy / mechanism that forces a web connection over a secure HTTPS channel. In other words: without a valid SSL certificate, such a website will not load in your browser. The browser will not even show t...

Question Are there special Terms & Conditions for using Openprovider DNS infrastructure? Answer The usage of DNS management in Openprovider is bound to the following terms and conditions: The nameservers of Openprovider may only be used for domains that are or...

Question What are domain aliases in SpamExperts? Answer You can configure an unlimited number of domain aliases for a domain filter. All email traffic sent to these aliases will be filtered. Spam messages will stay quarantined in SpamExperts, and all legitimat...

In the (new) gTLD program the registries often decide that certain terms or names are to be considered premium. In short this means that popular terms will be more expensive to register than less popular terms. During the order or transfer process our system w...

Question What are the advantages of "Protected Marks Lists" (TREx, DPML, Uni EPS and AdultBlock)? Answer This article explains the trademark protection services that are available through Openprovider: the DPML (Domains Protected Marks List) of portfolio regis...