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You can cancel a license via your control panel. If you cancel the license on the same day of the purchase, you will receive the full amount refunded to your account balance. PLEASE NOTE :  This is not within 24 or 12 hours, but the same day. If the license is...

In collaboration with Sectigo, an industry leader in SSL certificates and web security products, Openprovider introduces a Premium Global Anycast DNS service that will be the perfect complement to our current, free of charge, DNS offering. In the article below...

Question What products are included in a membership plan? Answer Domains, SSL Certificates, SpamExperts, and Plesk licenses are included in all memberships. Depending on the membership type, a different discount applies to respective products and operations. T...

We provide third-party extension keys from Plesk for products such as: CloudLinux KernelCare Acronis Backup Imunify360 You can purchase these keys in RCP from: Plesk Licenses >> Order New Plesk License >> Third Party Extension Keys >> Order >> Select product t...

This documentation is to inform about a recent change made by our SSL certificate supplier Sectigo that may be causing issues with your SSL certificates. Sectigo is currently migrating to new public root Certificate Authorities (CAs) as part of a global infras...

In this article: Two options for recurring payments Setting up the Recurring Payment Change payment details Troubleshooting Two options for recurring payments Openprovider offers 2 options for automatic / recurring payments: Keeping a positive balance Schedul...

Question How to add a reference number or PO number on the monthly invoice? Answer It is possible to add a reference number (PO number) or a CIF/NIF number on the invoice. This option is available via the control panel: Account > Financial > Custom invoice inf...

Question What is a reserved domain name and how to register it? Answer Registries may reserve domain names - moving them outside the pool of available domain names, without registering them. Anybody searching for the availability status of a reserved domain, g...

Question What is registrant contact verification (contact validation) and how will it be used? Answer Due to ICANN requirements and NIS2 directive, Openprovider is obliged to verify the validity of each e-mail address that is used in the owner contact details ...

In compliance with ICANN’s Registration Data Policy, domain registrants must now explicitly consent if they wish to have their personal registration data published in WHOIS or RDAP for gTLDs. To support this, we’ve introduced a new setting across all domain ma...

If you are registrar, or if you manage a number of domains in one extension at just one registrar, the transfer of those domains might be possible on registry-registrar level. Such a bulk transfer has many advantages: It's easy: in most cases, signing a form ...

Question How can the personal data be removed from the whois? Answer Under the GDPR, no personal data may be shown anymore except when there is consent, when it is required by law or when there is a legitimate interest. In most cases all personal data is remov...

Question Does Openprovider support the renew grace period? Answer Upon explicit renewal or auto-renewal of a domain name, Openprovider sends areneworder to the registry. At that moment Openprovider pays for an additional year and this additional year is added ...

Question How often are renewal reminder send by email? Answer By default Openprovider will send you a message daily if one of the resellers products is going to be renewed or expires within the coming 28 days. Note: Our system timezone is set to CET (Central E...

Question How does domain renewal/expiration system work in Openprovider? Answer For renewal or expiration of a domain name, the expiration date in Openprovider is the most important date. This date can be earlier than the registry's expiration date, for exampl...

Question How to request .pt domain auth code via registry if the current registrar can not provide it? Answer How to receive auth code for the domain: Login to the reserved area atwww.dns.ptwith the domain holder's NicHandle (see sectionRegistration) and corre...

Question I already have balance in my account, how can I register a domain name? Answer Using the control panel, a domain can be registered or transferred. Let's see how to do it! Registering a domain name  To register a new domain name can be done by navigati...

On a regular basis we receive the question from our customers if they can be shown as the reseller in the whois, to better serve their customers: someone wanting to know something about the domain can then contact the reseller directly and not have to go via O...