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Question I already have balance in my account, how can I register a domain name? Answer Using the control panel, a domain can be registered or transferred. Let's see how to do it! Registering a domain name  To register a new domain name can be done by navigati...

On a regular basis we receive the question from our customers if they can be shown as the reseller in the whois, to better serve their customers: someone wanting to know something about the domain can then contact the reseller directly and not have to go via O...

There are various situations where, for security reasons, it is essential to validate certain data before proceeding with an action. This validation process not only protects the user's interests but also safeguards the system's integrity, reducing the risk of...

Question What is Reserved Balance? Answer Reserved balance is funds Openprovider blocks in your account when there is a pending order For example : a pending transfer or an opened SSL certificate order. From your control panel, you can see the 2 types of balan...

Update May 2025 Generating a CSR for an S/MIME Personal certificate using OpenSSL, please refer following article: https://openprovider.help/books/ssl-certificates/page/generating-a-csr-for-an-smime-personal-certificate-using-openssl As from April 2022, Openpr...

This article is in Dutch as it will be primarily used by Dutch people. If you need an English explanation of this process, please contact us. SIDN overname / bulkverhuizing SIDN ondersteunt een bulkverhuizing, waarbij de domeinen in 1x direct overgezet worden...

This article is in Dutch as it will be primarily used by Dutch people. If you need an English explanation of this process, please contact us. Stap 1) Indienen van de formulieren. Voor een gedeeltelijke account overname moet het volgende formulier ingevuld en o...

This article is in Dutch as it will be primarily used by Dutch people. If you need an English explanation of this process, please contact us. Stap 1) Indienen van de formulieren. Voor een gehele account overname moeten de volgende 2 formulieren ingevuld en ond...

When one is eligible for an SSL Certificate refund? Sectigo offers a 30-day return policy. Once the 30-day refund period has expired, no refunds could be provided. This is only applicable for new orders and renewals. This is not applicable in the first 30 da...

Question Does SSL have any impact on SEO for a website? Answer Yes, it does. Google announced a ranking boost to websites that secure their connection with an SSL with a key of at least 2048-bit. Google informed the world that this SSL ranking boost counts onl...

Question: My SSL Certificate is already active. How do I install it? Answer: 1. Connect to your host ; 2. Turn on SSL mod: sudo a2enmod ssl 3. Check your config path apachectl -S 4. Open your config, e.g. in Ubuntu path would be: /etc/apache2/sites-enabled/00...

Question: How do I install SSL for Windows-powered hosts? Answer: Please refer to Microsoft IIS v.10 (Windows 10, Windows Server 2016) SSL Installation Guide. Details may differ depending on your Operating System. IIS version System Year 1.0 Windows NT 3.51 19...

Question Is Comodo / Sectigo compatible with legacy devices like Android 4.x? Answer It depends on a certificate chain used. Some prefer legacy devices. They are recommended to use the old chain. As of 30-05-2020 such devices without a new root certificate in ...

Question What is the meaning of all SSL Panel statuses? Answer There are few statuses available in "Certificate history" block in the right side of an order in SSL Panel. After order has been created then following statuses are possible: Open Requested Active ...

Question How to provide access to SSL Panel to an end-user? Answer One can do so by generating and providing links including secret tokens.  You can reduce the support load for SSL certificate operations, by allowing the SSL Panel to guide your customers throu...

The SSL TLS industry is introducing changes to how certificates are issued. These changes affect certificate issuance and validation but do not change how long customers can purchase SSL products. The most important point is that certificate lifespan and valid...

Question How do I set up an OCSP for server based on Apache? Answer Enable OCSP Stapling on Apache: 1. First check that Apache HTTPD Server 2.3.3 or above is installed by running one of the following commands: apache2 –v httpd -v Versions lower than 2.3.3 do n...

Question How do I set up an OCSP for server based on Microsoft Windows Server? Answer Enable OCSP Stapling on Windows Server: 1. Ensure you are using Windows Server 2008 or above. Windows Server 2008 and above – OCSP Stapling is enabled by default.  Versions b...