Search Results

Question How can the reseller change the company details in his account? Answer The reseller can configure the account by navigating to Account in the control panel on the left side. Once there the reseller can see the company details in of the account by clic...

Question How to change nameservers of a domain in ones portfolio? Answer When a domain is registered or a transfer is requested, it is required to select the nameservers that will be connected to the domain. In order to change nameservers of a particular domai...

Answer Create an account in Openprovider and increase balance Order a Spam Experts extension in Openprovider via one of the ways below: order a new Plesk license with Spam Experts extension RCP>Order new license>Plesk 12/Onyx/Obsidian keys>Add more features or...

This article describes the process of connecting the domain hosted in Openprovider with Shopify! If you are hosting a domain in Openprovider, there are just a few steps to follow that will let you connect your domain with Shopify.  First step would be to chang...

Question How can to create a Spam-filter report? Answer A one-time report can be created by the button On-demand report in the Spamexperts control panel. One can create a report for the last day or the last week, other reporting are not available. The report i...

This articles contains the information about how you can create a zone in Openprovider. Question : How do I create a zone in Openprovider ? Answer :  You can create a zone in two ways : 1. Via Reseller Control Panel (RCP); 2. Via API Creating a zone via Resell...

IMPORTANT NOTE: Openprovider does not offer e-mail forwarding at this moment. Customers from our Inforbusiness platform that were migrated to Openprovider can contact support@openprovider.com asking for a limited reactivation of their Inforbusiness account, so...

Answer: Log in to RCP Navigate to License Management > Overview Orders > %License Number% Press the Delete button in the lower right corner of the page: NB: The license is deleted directly at the vendor, and this action is irreversible. In case the license del...

Question How to delete a default customer handle? Answer When trying to delete a default customer handle the following error occurs Cannot delete a customer that assigned as default handle(s). One may check if the handle is used as a default one by clicking on...

Symptom  I am not able to connect to the API  Cause  - API access for users is not enabled in the control panel by default. This needs to be activated per user from the RCP (Reseller Control Panel). - IP whitelist or blacklist is blocking the connection - caus...

Question How to prevent an email from being filtered? Answer By configuring allow or block list filtering rules for outgoing or incoming filters the emails in the configuration will be accepted or sent without the need for the filter to check it. This is very ...

Question How to export a list with domains from the control panel? Answer At the bottom of the domains overview page, you can find Export option. There are 2 options to generate a CSV. You can create a CSV export for the complete list of domains or in case you...

Question How to export a list with nameserver settings + dns records from the control panel? Answer At the bottom of the DNS zone overview page, there is an option to generate a csv. The first part of the csv contains the current nameserver settings of the dom...

Question I am a registrant / domain owner. How do I find my hosting provider? Answer Openprovider does not directly deal with end customer and we do not offer any hosting or email services. So we do not have login credentials, ftp details or access to content ...

Question Where to find and download previously issued invoices? Answer Navigate to Account > Financial > Invoices. or via this direct link: List of Invoices All account invoices of the past are located on the page. The columns will describe the invoice numbers...

You may encounter this error when attempting to verify your email address by clicking the verification link sent to your inbox.   This simply means that you clicked on the link from an older email. A new code is generated each time a verification is required. ...

Question How one can follow currently available promotions, discounts and price changes? Answer The information about all current discounts and promotions is available on our Promotions page on the public website. All prices are subject to VAT. The prices do n...

If your server/device requires a different certificate format other than Base64 encoded X.509, a third party tool such as OpenSSL can be used to convert the certificate into the appropriate format. PFX is a container used for MS Windows-based OS that stores yo...