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To set up your Openprovider email on an iPhone or iPad, follow these steps: Using configuration file Log into https://mail.op-email.eu with your email account and it's password. Under Mailbox tab, click on the Email link next to Apple connection profile. This ...

Question How do I validate a trademark through the Trademark Clearinghouse (TMCH)? Answer Openprovider is an official agent of the Trademark Clearinghouse. That means that Openprovider can submit the trademarks to the TMCH in order to be validated, and the Ope...

Question How does DNS infrastructure of Openprovider work? Answer DNS management is a service that is available free of charge to Openprovider customers. One can decide to what extent to use Openprovider nameservers: as master nameservers as slave nameserver...

Question What is incoming email filtering and how does it works? Answer Email filtering separates legitimate email from unsolicited bulk email with the help of advanced algorithms and spam pattern detection methods.  It works by Re-routing the email through fi...

Question: What is outgoing email filter and how it works? Answer: The outbound email filtering prevents spam from being unknowingly sent out of your network through a compromised account or script. You can protect your entire network by monitoring all outgoing...

Question How does the price structure work? Answer At the moment of purchase of a product, the system will check which price structure is applicable for the reseller. In case a Membership is active and the product is included in the membership plan, the member...

Question How many labels can I register with my trademark? Answer Up to 10 labels are included in the standard price. Multiple labels are allowed, but a small additional fee applies. Please contact our Sales department for more information.

Question How quickly one's records will propagate to Openprovider DNS servers when using the latter as slave nameservers? Answer In general, new slave zones copy the data of the master zone file within a minute. Changes on one's nameserver are copied automatic...

Cloning a contact handle creates a duplicate of an existing contact profile with all its current details pre-filled, but with a new handle ID. This feature is useful when customers need to create a new contact handle with same information in most fields and ma...

When you encounter complex issues within the Openprovider Reseller Control Panel (RCP)—such as page loading errors, timeouts, or buttons not responding—our support team may ask you to provide a HAR (HTTP Archive) file. A HAR file is a log of all network reques...

Overview For privacy and data-protection reasons, personal information in domain registration data is no longer publicly visible in WHOIS lookups. Openprovider, as an ICANN-accredited registrar, may disclose limited non-public registration data to third partie...

Please follow the below process for updating the SpamFilter domain user contact email to allow password reset links to be sent to a new email address. Log in to RCP Access your RCP (Reseller Control Panel) account using your login credentials. Navigate to Spam...

Question How to act if someone else registers a domain name with your trademark name? Answer Most registries do not scan domain names against known trademarks. In other words: everybody can register a domain name, even microsoft.com or google.nl if it wasn't a...

Question How to adjust a user or create a new user for one's reseller account? Answer To create a new user credential for your account, please follow the explanation below: Go to Account > Account Overview. Click on Add contact person. Choose the type of conta...

Email preferences page This page lets each client manage the type of messages they want to receive from the system. All messages are sent to the billing contact. If no billing contact is present then messages go to the administrative contact. Mandatory communi...

Question An email with the following contents has been received for a number of domain names: Action: outgoing transfer pending Status: ACT Order date: 2018-05-23 Activation date: 2018-05-23 Renewal date: 2020-12-10 Expiration date: 2020-12-10 Comments: ...

Question How do I change an account username of a contact person? Answer Username change is not supported in Openprovider ecosystem due to the backward compatibility between its various systems (RCP, SSL Panel, Single DNS Panel, etc). This policy also applies ...