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You may encounter the error "Invalid owner handle!" when trying to add a domain to the email service. If the domain is registered through Openprovider, the handle used to add the domain to email service must match the domain’s registrant handle (owner handle)....

This article addresses the most common questions regarding our business email solution. For quick navigation, questions are grouped by topic. Account Management   Why can’t I add a domain to the email solution? You may see the error “Invalid owner handle!” whe...

Question Retrieving contact information using API Method (retrieveCustomerRequest), but EmailVerificationStatus is not returned. Answer That means you did not yet start verifying an email address. Please note contact verification is mandatory for GTLDs. Initia...

If legitimate emails from external senders are being delivered to your spam or junk folder, this article explains how the spam filter works and how you can adjust your personal settings to prevent this. Why does this happen? Our mail platform automatically sco...

Scenario :  In case you have a failed request, you can not simply start a new request for the same domain. Otherwise that would leave you with 2 similar domains with 2 different statuses - very confusing! You need to remove the first attempt first or reuse tha...

Symptoms The following error is thrown when trying to add a record to a zone: Cannot save zone record: Duplicate record or Error CNAME example.tld found, but other records with same label exist or Cannot save zone record: A DNS zone cannot contain a CNAME reco...

Symptoms The following error is thrown when modifying a DNS zone: Error TTL mismatch in rrset: example.tld Cause A given record appears twice in the zone. For example: example.tld A 1.2.3.4 example.tld A 1.2.3.4 Resolution Remove duplicate records.

Symptoms The following error is thrown when modifying a DNS zone: Error No NS record at zone apex in zone example.tld Cause There are no records of NS type in the zone. If Openprovider nameservers are being used, these records are automatically added. The erro...

Question: Which actions are expected from the reseller by an escalation of the domain owner? Answer: When the domain owner contacts Openprovider requesting the authorization code of a domain or any other change regarding one of the domains the reseller has und...

Question How to start an escalation process in case the current registrar of a .nl domain does not provide a transfer code? Answer Openprovider can start an escalation procedure when the owner of a .nl domain wants to retrieve their transfer code (also referre...

The Registry for .nl (SIDN) and the Registry for .be (DNSBelgium) offer the option to transfer and restore a domain which is currently in quarantine at a different registrar.  This has been implemented in the RCP for .be domains. This is a manual process via t...

Question How to transfer a domain which is currently in quarantine (redemption period) at a different Openprovider reseller? Answer When a domain name is in quarantine (redemptionPeriod), there is an option to restore that domain name via another Openprovider ...

Question How to receive a domain authorisation code if the reseller doesn't respond to one's request? Answer Openprovider will start an escalation procedure when the owner of a domain want to retrieve their authorisation code. Openprovider, as registrar, is ob...

Question: What happens with the expiration date after a successful domain transfer? Answer: This depends on the domain name extension which is transferred to Openprovider. In the Knowledge Base for each extension this information is available under the transf...

Question What happens with a bundle account when it expires? Answer A Spamexperts bundle is automatically renewed on its expiration date unless the account balance is insufficient at that time. Expiration of a Spamexperts bundle is performed in three steps: Fi...

Question What happens with a domain single filter when it expires? Answer A Spamexperts domain filter will be auto-renewed at its expiration date, as long as your account balance is sufficient. Otherwise, the filter will auto-expire. If SpamExperts renewal fai...

In this article, you can find the commonly asked questions when you buy a domain from the Openprovider website. Q :What is the currency used for payments ? A : The currency in which the user is going to be charged depends on his country of residency: EUR for c...

A menudo vamos a solicitar un certificado y nos encontramos con un error que no entendemos, con que no sabemos cómo seguir o simplemente se nos vienen a la cabeza preguntas. En este artículo encontrarás respuesta a muchas preguntas: Solicitud - Quiero cambiar ...