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Question Why my credit card payment was rejected? Answer Openprovider's payment processor uses several methods to validate a payment to ensure its legitimacy and prevent fraud. It is very likely that one of these checks is causing trouble and will result in th...

Openprovider allows you to customize the e-mails that we send whenever we start contact verification. One of the customization elements is the confirmation page. By setting up your own confirmation page, you can redirect your customers directly from the verifi...

Symptoms Domain registrants (owners) don't get ICANN-required verification emails if Custom Contact verification branding has been set up. Cause The domain that is to be used (or rather to have the appearance of using) to send emails (that otherwise would come...

For a more visual explanation and deeper info about e-mail customization or "white labeling", our blog post is a must-read! For many extensions, Openprovider is required to send expiration / renewal reminders to the domain holder as long as the domain has not ...

Question How to customize the transfer confirmation e-mails to end users (FOA)? Answer NB: Please, note that, as a result of GDPR, many registries and registrars do no longer show e-mail addresses in the whois since the 25th of May 2018. For domains without (v...

Openprovider allows to customize the e-mails that we send whenever we initiate a transfer. One of the customizable elements is the confirmation page. By setting up your own confirmation page, you can redirect your customers directly from the FOA (Form of Autho...

Openprovider offers a white-label pre-registration widget: a small piece of code that you can use on your website to collect pre-registrations. This widget is available via the menu New gTLDs > Pre-registration widget: just copy the iframe-code to your own web...

What is a DMARC Failure (Forensic) Report? DMARC Failure Report, formerly known as DMARC Forensic Report, is another type of report, which the DMARC protocol enables you to receive. Failure reports are much more detailed than DMARC Aggregate reports, as they s...

How to initiate a bulk transfer of .be domain names Advantages of using the registry bulk transfer option: all domains are moved at once all handles are created automatically nameserver settings are copied expiration date stays unchanged transfer codes are not...

The following DNS record types are available in the DNS Management of Openprovider; below the table, each DNS record is explained in more detail: Record type Description Value Priority A Refers to an IP address Valid IPv4 address - AAAA Refers to an IPv6 addre...

Below you can find a list of recommended DNS records. While some are mandatory for a mail server (MX and CNAME records), others are recommended to build a good reputation score (TXT/SPF, DKIM) or used for auto-configuration of mail clients. Note: DNS records r...

DNSSEC is an extension to the DNS protocol to increase security across the internet. The following article introduces the concepts of DNSSEC and its implementation in Openprovider. Background information The DNS protocol translates a human-readable address lik...

As described in our introductory article, DNSSEC is a technique that allows a DNS resolver to validate the contents of a DNS zone by using digital signatures. This makes tampering with the contents of a DNS zone (for example IP spoofing) impossible. This artic...

For general information regarding DNSSEC please refer to the article DNSSEC in Openprovider. Domain update and transfer with or without DNSSEC The use cases below describe all steps to be done in order to update or transfer a domain without interruption of DNS...

Sectigo recommends against using publicly trusted certificates for Client Authentication purposes. Also, major browser and root program providers have introduced new security requirements that prohibit the inclusion of the Client Authentication EKU in publicly...

Question What do the different statuses in my transfer overview mean? Answer: You can find a complete list of all your transfers on the Transfer Overview Page, including the latest status. In the list below you can find all the possible statuses from the trans...

Question: What types of SSL Certificates exist? There are several types of SSL certificates available, each with their own set of features and use cases. The main types of SSL certificates include Single Domain, Multi Domain and Wildcard certificates. Single D...

Question Do I get a refund if my Trademark Clearinghouse submission is rejected? Answer No. The fee is used for validation of the trademark and is not refunded if your trademark is deemed invalid. Note that you always have one opportunity to correct an invalid...