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Our Email Solution uses Amazon SES for sending outgoing emails from email accounts. Amazon Simple Email Service (Amazon SES) is a cloud-based email service provider that can integrate into any application for high-volume email automation. To be able to send em...

Question How does Openprovider handle complaints and abuse notifications about domain names? Answer General note First of all, be aware that Openprovider, as a domain-only provider and not providing any content, hosting or e-mail services, are not in a positio...

A wide range of registries perform their own analysis on potentially abusive domain names. This can be based on publicly available blacklists or other reporters. In most cases, found domains are reported by the registry and we report them to our resellers. How...

See the following list of documents that Openprovider accepts as proof of identity and entity for some of the countries the Openprovider supports. Please, if you are trying to validate data from a country that you can not find here, contact the support team at...

Activation date for a domain indicates the date and time when a domain was activated (mutated to status ACT) in Openprovider. You can find this information documented at: https://doc.openprovider.eu/API_Format_activationDate  Change of "Activation date" is tri...

Question How to add accounts to allow list in Spam Experts? Answer There are two allow lists - Sender allow list and Recipient allow list. Note: This article assumes that the user already knows the ways to access their Spam Experts control panel, in case you h...

Question How to add wildcard into a multidomain product? Answer It is possible to add a wildcard domain in an SSL order. This is only possible for DV + OV SSL certificates. Products for Comodo / Sectigo: PositiveSSL MDC and UCC. A wildcard (*.domainname.com) c...

As required by various country registries and in alignment with the EU NIS2 Directive, we have implemented an annual email verification process for specific country-code top-level domains (ccTLDs). This process ensures that Registrant contact data associated w...

Question Are viruses been blocked by the Spam-filter? Answer Viruses, malware and other online threats are often been spread via email. Therefore it is essential that emails are scanned for viruses before they reach users' mailboxes. Spamexperts actively block...

In August 2020, the major browsers decided to stop supporting SSL certificates with an expiration date longer than 1 year. As a result, our provider, Sectigo, has been issuing SSL certificates valid for a 1 year period, even if you purchased them for 2 years. ...

Question Is it possible for certificates to be renewed automatically before their expiration date? Answer Yes. RCP lets you set an auto-renew option. To enable, in the SSL overview of your control panel you can find the option "Autorenew" (AR). If you enable t...

Question How to set up automatic domain renewal? Answer Domain names can be automatically renewed. This saves you a lot of work because you do not need to renew each domain individually when it reaches its expiration date. Your account will have a default auto...

Question What are the different phases on New gTLDs registration? Answer When a new gTLD is available, there are two or three phases to register the domain: Sunrise, Landrush (not always) and General Availability. Sunrise During the Sunrise, owners can submit ...

Question How to register a domain which becomes available again? Do you provide drop catching services / a reservation / backorder system? Answer A domain can be registered once it becomes available in the whois. At that moment, the control panel and API will ...

Symptoms: The extension has been ordered via Openprovider RCP / API, but the activation code is nowhere to be found. Cause: Backup to cloud pro doesn't come with an activation code. Resolution: If an extension has been ordered as a separate key via API or RCP ...

Email Address: Your full email address (e.g., user@example.com). Username: Generally, your full email address serves as your username. Password: The password associated with your email account. Incoming Mail Server (IMAP/POP3): IMAP Server: mail.op-email.eu Po...

We are pleased to inform you that we have partnered with BuildMyLogo to offer you the ability to create, manage and offer logos to your Customers.  BuildMyLogo - package content For the one time payment of 100 USD, you will receive package of 20 logotypes sets...

Question I want to perform a change on multiple domains, what can I do if I don't want to / cannot use Openprovider API? Answer Openprovider RCP offers a tool designed just for that purpose. By starting a new operation on Domain management > Bulk operation one...