Search Results

Question A wildcard certificate is issued, but I receive an error when unpacking the certificate archive downloaded, what’s wrong? Once i open the zipfile, the folder looks empty. Answer Sectigo (former Comodo) Wildcard certificates have a “*” in the file name...

To set up Openprovider email on an Android device: Open the Email app. Enter your email address and password. Choose IMAP or Exchange as the account type and enter the server settings: Incoming Server (IMAP): mail.op-email.eu, Port: 993 (SSL), Outgoing Server ...

Symptoms Attempt to assign a nameserver to a domain via RCP or API results in an error - "Can't resolve IP address from host" Cause Host (i.e. ns1.example.com) doesn't return an IP address or returned IP address mismatches one supplied by user. Resolution Ensu...

Question How a domain can be cancelled or deleted? Answer If the option to automatically renew a domain name is not used then it will be deleted on the expiration date in Openprovider, causing the domain name to become available for registration or entering qu...

Symptoms After installing certificate you check the website and are presented with an SSL error: The certificate is not trusted! This means that you are not presented with a full chain of trust of the certificate. Cause SSL Certificate chain is incomplete. Som...

If an email account owner wants to change the password of their account, it can be easily changed by following these simple steps: Step 1: Open your web browser and navigate to https://mail.op-email.eu/ Step 2: Log in with the full email account name and passw...

On the 15th of November 2021, the DCV (Domain Control Validation) procedure will be adjusted to meet new requirements from CA.  What is Domain Control Validation? Domain Control Validation (DCV) is the process by which a CA gains evidence that a particular dom...

Question How to change the owner of a domain name? Answer The owner of a domain name can generally be changed through RCP by simply going to Domain Management and editing the domain owner handle. Please check the TLD documentation to check on the procedure for...

Question How to change the pre-registration of a domain to another stage? Answer  At any moment you can cancel your pre-registration and re-order it, for example, in the Sunrise period of a TLD.

Question How can I change the recipient who is to receive a monthly invoice? Answer The invoice will be generated and sent at the beginning of each month, containing the transactions of the previous month. This invoice will be send to the billing contact in yo...

Symptom I can not activate CloudLinux with a license I purchased from Openprovider. I get error: Error Message: Maximum usage count of 1 reached Error Class Code: 61 Error Class Info: Too many systems registered using this registration token You can not re...

CloudLinuxOS Solo Intended for individual use on VPS/Dedicated servers, this is a compact yet powerful plan that offers the core features of the CloudLinux operating system. Key Features: Allows one hosting account CageFS for security and isolation PHP Selecto...

Possible errors :  ERROR: Cannot add duplicate domain (domain already exists in your account) If you started a transfer (or registration) request for a domain in the past, you can not add another request for the same domain name until you have removed the old ...

How to contact Openprovider For Commercial (Sales) questions If you have questions about prices, memberships, account details or any other commercial enquiry, you can reach out to our Sales department by selecting the “Sales” option in the Support Contact Form...

The corona pandemic impacts the world and unfortunately some persons are misusing this pandemic for their own gain. Many governments and registries adopt special procedures around domains that are related to corona, mostly based on keywords in the domain name ...

Question What does the transaction "Correction VAT rounding difference" mean? Answer If your company is VAT liable, VAT is charged on every transaction in the account. This may come with rounding to the nearest cent. For example, a price of €10,50 plus 21% VAT...

An account at Openprovider can be created by using the sign up page on our website. Creating an account is free of charge and comes with no obligations. Once you have submitted your details an account will be created for you. With this account you can log in i...

Question What are "customer handles" and where to create or adjust them? Answer When working with our systems you will notice we often refer to customer handles. These handles allow you to reuse recurring customers, meaning you will not have to fill in all inf...