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Question What happens if the mail-server is temporarily disconnected? Answer In case the e-mail could not be delivered on the mail-server(s), Spamexperts will retry it according to the standards. The following scheme is used for this: During the first 2 hours,...

Question What is email archiving and how to enable it? Answer Email archiving allows to backup and store all the organisation's email and access it easily if needed. By doing so, it helps maintain legal compliance. Enable Incoming / Outgoing archiving Mail arc...

Question: What can I do when I receive spam? Answer: First check whether the e-mail is filtered by SpamExperts. If so, you will find a line in the e-mail headers that starts with X-SpamExperts-Class. Is this line not present? The the spam filter was not used. ...

Question Which IP addresses should I whitelist on my mail servers to accept filtered incoming mail traffic from SpamExperts? Answer That depends on solution you use. 1. Public domain cloud 2. Bundled-solution SpamExperts public cloud (per domain filters) In or...

Question Which SPF record should one use for a spam filter? Answer If you want to create an SPF record for your domain when using Openprovider platform you can use the following value. "v=spf1 include:spf.antispamcloud.com -all" If you are still using our olde...

Question Why can't I see the subject in the mail logs? Answer The major part of the e-mails is blocked on the SMTP level (%%258%%); at this point of the delivery, no subject is known by the filter yet, so it cannot be shown in the logs. Because of this uniform...