# SSL Certificate Refund Policy

## When one is eligible for an SSL Certificate refund?

<span><span class="aCOpRe">Sectigo offers a 30-day return policy.   
Once the 30-day refund period has expired, no refunds could be provided.   
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<span><span class="aCOpRe">This is only applicable for new orders and renewals. This is not applicable in the first 30 days following a reissue of an existing certificate.   
Note: A 2nd year subscription SSL activation is a reissue and not a renewal.  
  
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## How to receive a refund?

<span>This is a fully automated process. You can cancel your SSL via the SSL panel. A message will pop-up, to inform if the order will be refunded or not. The refund will be processed within 24 hours (This is not a not real-time operation).  
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<span>![Screenshot_2021-02-11_at_11.23.06.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-o0bzul91.png)</span>