# Why a new spamfilter was imported to reseller account by Openprovider?

## Question

<span>Why are Spamexperts filters automatically added into one’s account and invoiced?</span>

## <span>Answer</span>

<span>There are certain scenarios when SpamFilters can be created directly in the SpamExperts panel bypassing the Openprovider system:</span>

- <span>The filter is created manually by the Openprovider administrator directly in the SpamExperts panel by customer’s request.</span>
- <span>The filter is transferred to Openprovider SpamExperts account from another SpamExperts account</span>
- <span>The filter is created by the customer whom Openprovider gave sub-admin permissions in SpamExperts control panel for usage with a 3rd party system (i.e. Plesk)</span><span>  
    </span>

<span>T</span><span>o ensure filters ordered using above methods are accessible via RCP and invoiced, the following procedure is performed:</span>

1. <span>Reseller’s accounts cross-checked daily against Openprovider SpamExperts account to ensure spam filter portfolio consistency</span>
2. <span>If a discrepancy is found, the filter is imported to reseller’ s account and invoiced the same day</span>
3. <span>If the invoice fails due to insufficient balance, the filter is deleted</span>

<span>Our system will send a notification to the reseller in case a filter is added or (due to insufficient balance) deleted.</span>