# Contact Openprovider Support

## **How to contact Openprovider**

### **For Commercial (Sales) questions**

<span>If you have questions about prices, memberships, account details or any other commercial enquiry, you can reach out to our Sales department by selecting the “Sales” option in the </span>[Support Contact Form](https://www.openprovider.com/company/contact-us/contact-support)<span> if you already are a reseller, or by filling in </span>[this contact form](https://share.hsforms.com/1q6eVexxOT4mmVmAMHUghiQ2j54e?__hstc=3456879.364d696dd0ec7b007c4132f37c39ed95.1634712067540.1637132290798.1637135407948.17&__hssc=3456879.1.1637135407948&__hsfp=1568834945)<span> if you are interested in becoming one.</span>

### **For Support questions**

<span>Most cases are described in our extensive knowledge base: technical requirements, workarounds, tips, technical documentation, etc. We aim to ensure our customers can work independently and effectively through our knowledge base. Please do not hesitate to let us know if you spot any inaccurate or missing information, so that we can update the knowledge base accordingly!</span>

<span>If you encounter any technical issue, cannot find the relevant information in our knowledge base or the information in our knowledge base is not clear, then you can contact our Support department for further assistance.</span>

#### **From the Openprovider control panel**

On the right top corner, click on the **Help** button

<figure id="bkmrk-">![embedded-image-taxdgzla.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-taxdgzla.png)</figure><span>A web widget will be opened with **Create a ticket** option in the right bottom corner.</span>

<figure id="bkmrk--1">![embedded-image-c31qdrej.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-c31qdrej.png)</figure><span>Fill in the fields and click on **Send** button to create a support request.</span>

<figure id="bkmrk--2">![embedded-image-fz0mptn2.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-fz0mptn2.png)</figure>#### <span>**From Openprovider Website**</span>  


<span>Please go to our </span>[contact page](https://www.openprovider.com/company/contact-us/contact-support)<span> and select the relevant option:</span>

<figure id="bkmrk--3">![embedded-image-3h3dj6ir.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-3h3dj6ir.png)</figure>**Important:**  
<span>If you already are one of our customers (and therefore choose this option), you will need to contact us from an email address registered in your account and your **Reseller ID**.</span>

<span>Your reseller ID can be found at the top-right-hand corner of your Openprovider control panel:</span>

<figure id="bkmrk--4">![embedded-image-elxlgux0.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-elxlgux0.png)</figure>  
<span>We use Zendesk’s ticketing system to manage our inbound queries and will respond to you from there.</span>

  
<span>**Email support is now available, 24 hours a day, 7 days a week.**</span>

**Tips**<span> for an </span>**effective**<span> resolution of your issue:</span>

- <span>If you already have an open ticket, please reply to this ticket so that we keep all the communication in one place</span>
- <span>Be as descriptive as possible: what technical environment you’re using, error message, screenshot or screen recording, logs, API calls/responses, etc.</span>
- <span>Specify what your intended actions were: what you were trying to achieve through the actions causing the issue. This will help us potentially finding a workaround for you</span>
- <span>Mention any knowledge base article you have used and why it did not help (unclear, incomplete, outdated, etc.)</span>

### **Languages supported and working hours**

<span>We currently support the following languages:</span>

<figure id="bkmrk-english-dutch-spanis"><table><tbody><tr><td>English</td><td>Dutch</td><td>Spanish / Catalan</td><td>Hindi / Marathi</td></tr><tr><td>![Screenshot_2021-11-17_at_17.16.11.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-culwjmrw.png)</td><td>![glag_dutch.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ve6hh8eg.png)</td><td>![flag_ES_CAT.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-tewbo0fw.png)</td><td>![1200px-Flag_of_India.svg.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-x7hemke1.png)</td></tr></tbody></table>

</figure><span>Our working hours are the following ones:</span>

- <span>English : 24/7</span>
- <span>Dutch : Monday to Friday, 10 AM to 9 PM CET</span>
- <span>Spanish : Monday to Friday, 10 AM to 5 PM CET</span>
- <span>Hindi/Marathi : Monday to Friday, 6.30 AM to 1.30 PM CET</span>

### **Service Level Agreement**

<span>Openprovider strive to maintain the following service level agreements:</span>

<span>Tickets will be answered within one working day or 4 business hours. Follow-ups on the same request will be answered within 16 business hours\*. </span>

*<span>\*These response times may vary when your ticket is escalated to our second-line support.</span>*

### **Urgent issues**

<span>For urgent issues, our existing customers have the option to contact us via 24/7 live chat available in </span>[<span>RCP</span>](https://cp.openprovider.eu/) (Reseller Control Panel). ![embedded-image-fbofgbig.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-fbofgbig.png)

### **Abuse**

<span>Complaints about fraudulent web shops, phishing, and copyright violations will not be handled by Openprovider support department, but by the legal team.</span>

<span>Please read </span>[this article](https://support.openprovider.eu/hc/en-us/articles/360001725008-Abuse-in-Openprovider)<span> about how to submit an abuse complaint.</span>