# How to get Plesk support in Openprovider?

## Question

How can one receive support for either a technical or a licensing issue with Plesk software?

## Answer

If the license has been purchased via Openprovider account, contact Openprovider support department having the following info at hand:

- **License number:** PLSK.012345678 (example)
- **License version:** 18.0.73 (example)
- **Server OS:** AlmaLinux 10.0 (example)
- **Short Description of the problem in English.**
- [**Server Credentials**](https://support.plesk.com/hc/en-us/articles/115000120205)

Submit a request via this [form](https://www.openprovider.com/company/contact-us)

**NB:** *Our support team is available **24/7.***

If you would like to have 24/7 support directly from Plesk you can activate a support subscription [here.](https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk)