# Backup to cloud pro activation code can't be found in RCP

## Symptoms:

The extension has been ordered via Openprovider RCP / API, but the activation code is nowhere to be found.

## Cause:

Backup to cloud pro doesn't come with an activation code.

## Resolution:

If an extension has been ordered as a separate key via API or **RCP > Order new license > Plesk extension keys** it has to be linked with the parent Plesk license key first.  
[Contact](https://openprovider.com/about-openprovider/contact-support/) Openprovider support for help.

If the extension was ordered as an additional product to the existing Plesk license or linked by Openprovider support already, follow the below steps:

1. Log in to the **Plesk web interface.**
2. Go to **Manage Licenses.![embedded-image-l6dsxnto.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-l6dsxnto.png)**
3. Click on **Retrieve Licenses.**

**![embedded-image-det6zjed.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-det6zjed.png)**

To verify that the extension is active - navigate to **Extensions > search for 'Backup to Cloud Pro' >see the message** on the extension page, informing that it is installed.