# Plesk Licenses

# Backup to cloud pro activation code can't be found in RCP

## Symptoms:

The extension has been ordered via Openprovider RCP / API, but the activation code is nowhere to be found.

## Cause:

Backup to cloud pro doesn't come with an activation code.

## Resolution:

If an extension has been ordered as a separate key via API or **RCP > Order new license > Plesk extension keys** it has to be linked with the parent Plesk license key first.  
[Contact](https://openprovider.com/about-openprovider/contact-support/) Openprovider support for help.

If the extension was ordered as an additional product to the existing Plesk license or linked by Openprovider support already, follow the below steps:

1. Log in to the **Plesk web interface.**
2. Go to **Manage Licenses.![embedded-image-l6dsxnto.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-l6dsxnto.png)**
3. Click on **Retrieve Licenses.**

**![embedded-image-det6zjed.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-det6zjed.png)**

To verify that the extension is active - navigate to **Extensions > search for 'Backup to Cloud Pro' >see the message** on the extension page, informing that it is installed.

# CloudLinux activation error/license reset

### Symptom

I can not activate CloudLinux with a license I purchased from Openprovider. I get error:

```plaintext
Error Message:    
Maximum usage count of 1 reached
Error Class Code: 61
Error Class Info: Too many systems registered using this registration token
```

```plaintext
You can not register a new server! Right now you have 1 servers and your license limit is 1.
```

```plaintext
You have reached maximum registered servers for this key. Please go to your CLN account, remove unused servers and try again.
```

### Cause

The licenses for CloudLinux are for 1 entitlement only. Each registered server takes one entitlement. Most likely, the error shows up after reinstalling the server or re-using the old CloudLinux license on a new server. Note that the CloudLinux licenses do not get auto-removed if you uninstall the server.

### Solution

You need to contact CloudLinux support directly to check your license and delete the unnecessary server details: [https://cloudlinux.zendesk.com/hc/requests/new](https://cloudlinux.zendesk.com/hc/requests/new)

If you need to activate CloduLinux on several servers, purchase the corresponding number of licenses.

# Cloudlinux plans

### CloudLinuxOS Solo

Intended for individual use on VPS/Dedicated servers, this is a compact yet powerful plan that offers the core features of the CloudLinux operating system.

Key Features:

- Allows one hosting account
- CageFS for security and isolation
- PHP Selector with HardenedPHP for PHP version management
- Apache mod\_lsapi PRO for improved PHP performance
- Website Monitoring Tool and Slow Site Analyzer to maintain site health
- PHP X-Ray for in-depth performance insights
- AccelerateWP for enhanced WordPress performance
- Round-the-clock support

### CloudLinuxOS Admin

Crafted for shared hosting on VPS/Dedicated servers, this plan accommodates more hosting accounts and brings additional development-oriented features to the table.

Key Features:

- Supports up to 5 hosting accounts
- Offers all the features in CloudLinuxOS Solo
- Resource limits (LVE) for optimized resource allocation
- Ruby, Python, and NodeJS Selector for flexible programming environment
- SecureLinks for symlink protection

### CloudLinuxOS Shared

This plan is our standard solution for shared hosting environments, offering an optimal balance between functionality and cost.

Key Features:

- Unlimited hosting accounts
- Inherits all the features of CloudLinuxOS Admin
- MySQL Governor for real-time MySQL monitoring and management

### CloudLinuxOS Shared Pro

Our premium offering, CloudLinuxOS Shared Pro is engineered for high-end shared hosting environments, prioritizing performance and advanced features.

Key Features:

- Unlimited hosting accounts
- All the benefits of CloudLinuxOS Shared
- PHP X-Ray for diagnosing slow PHP scripts
- Centralized Monitoring for an aggregated view of your server's performance
- AccelerateWP for enhanced WordPress performance

All of our plans ensure the security, stability, and performance of your sites with features like CageFS, HardenedPHP, Apache mod\_lsapi PRO, and 24/7 support. Each plan is designed with a specific user base in mind, and we recommend choosing a plan that aligns with your requirements, future growth projections, and overall operational strategy.

## Comparison table

<table id="bkmrk-features-cloudlinuxo"><tbody><tr><th class="table-pricing-title">Features</th><th><span>CloudLinuxOS Solo</span></th><th><span>CloudLinuxOS Admin</span></th><th><span>CloudLinuxOS Shared</span></th><th><span>CloudLinuxOS Shared Pro</span></th></tr><tr><td class="features-text">Maximum amount of hosting accounts</td><td class="bold-price">1</td><td class="bold-price border-right">5</td><td class="bold-price">unlimited</td><td class="bold-price">unlimited</td></tr><tr><td class="features-text">Resources limits (LVE) </td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-oniuowjd.png "no")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-xkhmnkzk.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-2q38y0rp.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-gq7htppd.png "yes")</td></tr><tr><td class="features-text">Cage FS </td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mtlryneh.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-2jnzjagl.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-r4omieob.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mclou9ys.png)</td></tr><tr><td class="features-text">MySQL Governor </td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-bazc3vzd.png)</td><td class="border-right">![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-l8vn1qmq.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-v0aaryxq.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-wb7cir2e.png)</td></tr><tr><td class="features-text">PHP Selector </td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-2gu3ay4k.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-5j5dz5qs.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-almssvgh.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-u7vankvz.png)</td></tr><tr><td class="features-text">Ruby Selector</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ovggpcpo.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-8psxoy7k.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mprxeogv.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-smll0djw.png)</td></tr><tr><td class="features-text">Python Selector</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-cq5oxjzz.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-h15w5ogs.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-hsdy7pg4.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ibct4znh.png)</td></tr><tr><td class="features-text">NodeJS Selector</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-06lsm6e4.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-syyaaxcm.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-1m6qqdg4.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-a3orkgs1.png)</td></tr><tr><td class="features-text">HardenedPHP </td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-7ox9ftag.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-bmmoaaqh.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-v0y2vllf.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ntxfevsd.png)</td></tr><tr><td class="features-text">Apache mod\_lsapi PRO </td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mdzuqlo7.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-nfcpvfii.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-wyz95uiz.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-kbkvtasq.png)</td></tr><tr><td class="features-text">SecureLinks (symlink protection) </td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-6bxmnfjn.png "no")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-sz4s4zip.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-rxthi48z.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-d0giqg9w.png "yes")</td></tr><tr><td class="features-text">Website monitoring tool</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-tytydzbt.png "yes")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ys9onlv8.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mdpoezwz.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-7wh9bxje.png "yes")</td></tr><tr><td class="features-text">Website monitoring alerts</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-mw0a0674.png "yes")</td><td class="border-right">![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-17yxufgl.png "no")</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-gskyarp9.png "no")</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-raonl2mr.png "yes")</td></tr><tr><td class="features-text">Slow Site analyzer</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-th5vznss.png "yes")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-j8u9kknh.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-jllmq8on.png "yes")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-5wvcqae4.png "yes")</td></tr><tr><td class="features-text">PHP X-Ray </td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-5m7wdoui.png "yes")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-g3fvnkf2.png "yes")</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-w1iqiosf.png "no")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-tajjl2oo.png "yes")</td></tr><tr><td class="features-text">Centralized Monitoring </td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-eyq18psn.png "no")</td><td class="border-right">![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-pryloozb.png "no")</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ok93xpho.png "no")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-2pavjwyp.png "yes")</td></tr><tr><td class="features-text">AccelerateWP</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ilufvsbc.png "yes")</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-hkvcgqz9.png "no")</td><td>![no](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-iwyhdmlg.png "no")</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-hy7u9mw7.png "yes")</td></tr><tr id="bkmrk-support-24%2F7"><td class="features-text">Support 24/7</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-clxs3yqe.png)</td><td class="border-right">![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-0lejuwtj.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ig7owtmr.png)</td><td>![yes](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-ypdw3g3d.png)</td></tr></tbody></table>

# How to delete a Plesk license?

## Answer:

1. Log in to [RCP](https://cp.openprovider.eu/)
2. Navigate to **License Management &gt; Overview Orders &gt; %License Number%**
3. Press the **Delete** button in the lower right corner of the page:

![p6.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-wgnty1bj.png)

**NB:** The license is deleted **directly** at the vendor, and this action is irreversible.

  
In case the license deletion is eligible for refund, this will be processed automatically by the system.

You can find the Plesk refund policy [here](https://openprovider.help/books/plesk/page/plesk-refund-policy).

# How to get Plesk support in Openprovider?

## Question

How can one receive support for either a technical or a licensing issue with Plesk software?

## Answer

If the license has been purchased via Openprovider account, contact Openprovider support department having the following info at hand:

- **License number:** PLSK.012345678 (example)
- **License version:** 18.0.73 (example)
- **Server OS:** AlmaLinux 10.0 (example)
- **Short Description of the problem in English.**
- [**Server Credentials**](https://support.plesk.com/hc/en-us/articles/115000120205)

Submit a request via this [form](https://www.openprovider.com/company/contact-us)

**NB:** *Our support team is available **24/7.***

If you would like to have 24/7 support directly from Plesk you can activate a support subscription [here.](https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk)

# How to replace existing Plesk license key with a key purchased from Openprovider?

## Question

How to replace an existing Plesk license key with a key purchased from Openprovider?

## Answer

1\. Log in to **Plesk web interface**

2\. Navigate to **Tools &amp; Settings &gt; License management &gt; Install key**

3\. Paste activation code received from Openprovider

# How to restore a Plesk License?

<span>Plesk Licenses cannot be restored &amp; t</span><span>hat is also the reason why it is not possible in the system to set Licenses to *auto-expire*.</span>

Therefore, if your Plesk License is expired, you will have to *buy a new one*.

# IP binding behavior for Plesk licenses

## Question

<span>What is the IP binding for Plesk licenses and how does it work?</span>

## Answer

<span>There are two possible behaviours of “IP binding” feature:</span>

- **“Lookup only”**

<span>This behavior is the default one and is useful for cases when you need to reinstall Plesk on the same server. For example, you have a Plesk server with a production license that is bound to the server IP address. After you reinstall Plesk, you </span><span>get a clean</span><span> Plesk instance without any data and license file. Plesk will connect </span><span>to the Key</span> **Administrator**<span> and get the license file with the server IP address.</span>

- **"Lookup and Restrict"**

<span>In addition </span><span>to the</span><span> “reinstall” scenario, this behavior also </span><span>includes the</span><span> “restrict” scenario. It allows restricting a Plesk license for use only on one server.</span>

**IMPORTANT**<span>: </span>

<span>All licenses purchased through Openprovider have “*Lookup and restrict*” behavior enabled by default. If you wish to change it, please contact our support.</span>

<span>Is it possible to bind the IP from the control panel, when purchasing the license:</span>

![p5.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-99tfkd8z.png)

<span>From now on all licenses created and renewed will be **automatically bind to IP address**. This means that once customer enters activation code and activates the license on the server, Plesk automatically connects to Plesk KA and binds license to the IP of the server.</span>

In order to use that license with another server, it is possible to change the IP from the control panel, by clicking on the license and "modify". There will be possible to update the IP.

<span>**IMPORTANT:** </span>

<span>Please keep in mind that since "automatically bind to IP address" feature was released, there are </span>**no full or partial refunds**<span> once the license has been marked as fraudulent due multi-use.</span>

# Migraciones de Plesk

En cuanto a traspasar la licencia de un servidor a otro, tenéis el siguiente artículo de la base de conocimientos de Plesk donde explica cómo proceder:

<div id="bkmrk-how-to-transfer-ples">[How to transfer Plesk key from one server to another?](https://support.plesk.com/hc/en-us/articles/213379709-How-to-transfer-Plesk-key-from-one-server-to-another-)

</div>  
Respecto a las migraciones, adjuntamos información y enlaces que os serán de ayuda de cara a migrar Plesk.  
  
Antes de nada, y cómo primer paso, os recomendamos que miréis la sección de ciclo de vida para que tengáis claros los sistemas operativos y versiones de Plesk soportadas:

<div id="bkmrk-plesk-lifecycle-poli">[Plesk Lifecycle Policy](https://www.plesk.com/lifecycle-policy/)

</div>  
Una vez hecho esto, ya podéis evaluar y planear la migración. Para ello tenéis la siguiente documentación que os recomendamos leer detenidamente:

- Guía de Migración de Plesk:  
      
    El artículo en la base de conocimiento: [Plesk Migration and Transfer Guide](https://support.plesk.com/hc/en-us/articles/213912645-Plesk-Migration-and-Transfer-Guide)  
    Enlace a la guía en la documentación oficial: [Plesk Documentation and Help Portal: Migration Guide  ](https://docs.plesk.com/en-US/onyx/migration-guide/introduction.75496/)  
    Es, básicamente, donde encontraréis todo lo referente a las migraciones en Plesk y la cual soluciona la mayoría de cuestiones que surgen de cara a hacer una migración.
- Buenas prácticas para migración:  
      
    Artículo para migración en Linux: [Plesk for Linux: Migration Best Practices and Use Cases](https://support.plesk.com/hc/en-us/articles/213372409-Plesk-for-Linux-Migration-Best-Practices-and-Use-Cases)  
    Artículo para migración en Windows: [ Plesk for Windows: Migration Best Practices and Use Cases](https://support.plesk.com/hc/en-us/articles/213930805-Plesk-for-Windows-Migration-Best-Practices-and-Use-Cases)[  ](https://support.plesk.com/hc/en-us/articles/213372409-Plesk-for-Linux-Migration-Best-Practices-and-Use-Cases)  
    **Nota: Las migraciones entre distintas plataformas no están soportadas**
- Limitaciones conocidas para la extensión Plesk Migrator:  
      
    Artículo de la base de conocimiento: [ What are known limitations of Plesk Migrator Extension?](https://support.plesk.com/hc/en-us/articles/213379229-What-are-known-limitations-of-Plesk-Migrator-Extension-)  
    Enlace a la documentación oficial: [Plesk Documentation and Help Portal: Known Issues and Limitations](https://docs.plesk.com/en-US/onyx/migration-guide/known-issues-and-limitations.77900/)

# Plesk license fraud prevention

<span>Since the beginning of 2019 Plesk started to report to their partners about the licenses installed on more than one physical or virtual server at once. Such licenses violate </span>[<span>Plesk End User License Agreement (EULA)</span>](https://www.plesk.com/legal/#eula)<span> and therefore, they are automatically marked as “fraudulent”. Openprovider, being a Plesk Platinum partner, is obliged to follow Plesk's recommendations and has changed its internal processes and license use policy accordingly.</span>

## Fraudulent licenses termination

<span>Licenses that are used on more than 1 server (more than 1 IP address is detected with the same license applied) </span>**will be automatically terminated**<span>. This is done to prevent multiple billing of the license since Plesk is now charging for every IP address detected with the license. </span>

<span>If you receive such notification you should replace the licenses mentioned on every Plesk instance which uses the fraudulent license to minimize the impact on your end customer websites.</span>

## No license download option

**It is no longer possible to download the license key as an XML file**<span> from Openprovider control panel or via API. </span>

<span>This is done to enforce using activation code for license installation on the server. When a license is activated via an activation code it is automatically registered at Plesk Key Administrator and its usage is prevented on more than 1 server. It will not be possible anymore to activate Plesk instance without having a public IP on the server instance.</span>

<span>License activation code can be retrieved from Openprovider Control Panel license details page or via API. </span>

# Plesk licenses renewal procedure

**How do I renew a Plesk license?**

It is done automatically, 8 hours before the expiry time, if there is enough balance in your Openprovider account.

**How often a license is renewed?**

Licenses are renewed monthly.  
We do not offer yearly licenses anymore, unfortunately.

**There is an auto-renew option?**

Yes, auto-renew is configured by default at any plan, and licensed will be charged on your balance once the period is over. We have chosen the option to auto-renew 8 hours before, to keep the licenses in synch and avoid accidental deletion.

**What if I don't have enough balance at the time of renewal?**

The license will expire so in the future, you will need to buy a new license.

**Can I cancel auto-renew?**

No, at the moment you need to cancel your license but remember that it will stop working immediately so you will lose the remaining time of the license.

**How can I get the money back?**

You can only get the money back if you cancel the license on the same day you purchased it

For example,

If the license is purchased on 10th June at 22:00, they have to cancel it until 10th June at 23:59.

You can find more information about cancelling a license through [this article](https://openprovider.help/books/plesk/page/plesk-refund-policy).

# Plesk products lifecycles

## Overview:

Plesk, build constantly evolving software, which over time can become obsolete, giving way to a new major version. Below one can find the typical release lifecycle of any publicly available product.

## Lifecycle milestones:

**Release / General availability** - the new product is offered publicly, it receives bugfixes, new features, and updates on a regular basis, and technical support is offered through all available channels

**Extended Support / End of Maintenance** - The product stops receiving new features and bug fixes. Critical fixes, security updates, and technical support are still provided.

**End-of-life (EOL)** - Product development is ceased, and technical support is no longer offered.

<span>Plesk recommends using the latest supported version of an operating system when deploying a new server because a server with a current OS has the longest potential lifetime before its OS Vendor Termination Date.</span>

You can check the below article for a more detailed description of the Plesk Product Lifestyles:

[Plesk](https://www.plesk.com/lifecycle-policy/)

# Plesk refund policy

You can cancel a license via your control panel.

If you cancel the license on the same day of the purchase, you will receive the full amount refunded to your account balance.

**PLEASE NOTE :**

This is not within 24 or 12 hours, but the same day.

If the license is purchased on 8th August at 22:00 am, you can cancel this until 8th August at 23:59 pm in order to receive the full amount refunded to your account balance.

**This refund is not applicable for renewals.**

# Purchase and Activation of 3rd party Extension Keys from Plesk

We provide third-party extension keys from Plesk for products such as:

- CloudLinux
- KernelCare
- Acronis Backup
- Imunify360

You can purchase these keys in [RCP ](https://cp.openprovider.eu)from:  
**Plesk Licenses** &gt;&gt; **Order New Plesk License** &gt;&gt; **Third Party Extension Keys** &gt;&gt; **Order** &gt;&gt; Select product type and period, then click on **Order now**

---

### Activation Process

1. Once the order is placed, the activation key will be sent to the reseller.
2. Log in to your Plesk panel.
3. Go to Tools &amp; Settings → License Information (previously 'License management').
4. Enter the activation key to install the product.

# Upgrading and Downgrading Plesk Licenses

## Question 

<span>How do I upgrade or downgrade a Plesk License?</span>

## Answer

Plesk Licenses can be upgraded from our [RCP](https://support.openprovider.eu/).

If you have a VPS Plesk Edition it can be upgraded to the respective VPS Plesk Edition.

If you have a Dedicated Plesk Edition it can be upgraded to the respective Dedicated Plesk Edition.

<span>Not only the license itself, but the extension can also be modified on that page</span>

**Note:** Upgradation between VPS, Dedicated editions and Cloud Linux editions (and vice versa) is **not possible.**

**How to Upgrade a Plesk License ?**

1\. Login into [RCP](https://support.openprovider.eu/).

2\. Go to **Plesk** Section.

3\. Enter the License Key which you wish to upgrade.

4\. Click the **Modify** option.

![1606139395154.jpg](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-gysug8p1.jpeg)

5\. Select the category and time period to which you want to upgrade your license.

![p5.png](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-jjt3fxrw.png)

6\. Finalise your order and make payment.

# What are the differences in Plesk types and editions?

## Question

I can choose between different types of Plesk licenses during purchase, what are their differences?

## Answer

Plesk licenses come in different editions **(WebAdmin, WebPro, or WebHost)** and are applicable for different server types **(dedicated or virtual (VPS) servers)**:

**Server types:**

- **Dedicated server:** Asits name already says, you will have to choose this option if you want to install the license on a 'dedicated server'. So basically if you own the server and it is not shared with other services.
- **VPS:** This is the option that you should choose if your services are on a shared hosting or also known as a virtual server (for example OpenVZ, VMware or Xen).

**Editions:**

- **Plesk Web Admin Edition:**  
    is for the basic management of simple websites and your domains, without the extended tools and features.
- **Plesk Web Pro Edition:**  
    is for those who need the full flexibility to build, secure and run highly optimized and customized websites. Get all the features, including the full WP Toolkit, to mass-manage and automate your projects.
- **Plesk Web Host Edition:**  
    for Web Hosters to customize, provision, and manage hosting businesses. Get maximum flexibility, access to the domain management tools, and the full WP Toolkit to support your multi-tenant, “install anything” business model.

You can check the comparison between the editions here:

[https://www.plesk.com/editions/](https://www.plesk.com/editions/)

**License Bundles:**

- Plesk Wordpress Edition for Web Professionals, who're focused on Wordpress-based websites. The bundle contains essential security, performance, and website management extensions, including <span>ImunifyAV anti-virus, Speed Kit, SEO Toolkit Personal Edition and more.</span>

Each edition has features that are in demand by a particular group and is defined by license key.

A matrix with all features can be found [here](https://support.plesk.com/hc/en-us/articles/213903085-Plesk-available-editions-and-difference-between-them)

# What is Plesk? What Is It Used For?

![ÐаÑÑинки по запÑоÑÑ plesk](https://openprovider.help/uploads/images/gallery/2026-08/embedded-image-t5nekg98.jpeg)Plesk is a web-based platform for hosting companies. A Plesk license allows web hosting companies to easily manage hundreds and even thousands of virtual hosts on a single server, providing their customers with easy and simple access to any products they prefer using.  
Plesk is scalable, secure, and can be expanded with many different plugins which are available in bundles or as single modules. Plesk does not require any coding skills from the user and offers top security for business owners and end users.  
  
Advantages:  
  
**Compatibility**  
Both \*NIX and Windows servers.   
**Security**  
It has a built-in monitor and firewall as well.  
**Scalable and customizable**  
A lot of additional plugins can be integrated with Plesk and work as common mechanism.

# Why I am getting charged for "Plesk ELS"

Our Plesk license supplier has communicated their plans to end of life (EOL) the following operating systems:

- **CentOS 7 &amp; CloudLinux 7**: EOL on June 30, 2024
- **Ubuntu 18.04**: EOL since May 2023 (Plesk support extended to Sept. 30, 2024)
- **Debian 10**: EOL on June 30, 2024
- **Ubuntu 20.04:** May 31, 2025

After these dates, these operating systems will be more vulnerable to potential security issues, as they will no longer receive security updates from their respective upstream vendors.

To provide additional time for migration, WebPros is introducing the [**<span>Extended Lifecycle Support (ELS) program</span>**](https://www.plesk.com/blog/various/extended-lifecycle-support-oses-update/)for Plesk Obsidian users. This program will provide critical security updates and technical support for a limited time beyond the EOL dates, making the transition to supported operations systems a smoother one. The ELS program will extend support for your operating system during these dates:

- **CentOS 7 &amp; CloudLinux 7:** July 1, 2024 – January 1, 2027
- **Ubuntu 18.04 &amp; Debian 10:** October 1, 2024 – January 1, 2027
- **Ubuntu 20.04**:August 1, 2025 – January 1, 2028

For more details, please refer to the [<span>Plesk Lifecycle Policy</span>](https://www.plesk.com/lifecycle-policy/)<span>.</span>

## Plesk ELS fee

There will be an additional monthly fee of €8 per qualifying license for the ELS program starting September 1, 2024. For our customers, there will be free coverage until September 30, 2024. After this period, you will be charged monthly. If an old operating system is detected on **September 30, 2024, a fee will be applied on that specific day.**

We recommend planning your migration to a supported OS as soon as possible.

Plesk provides various tools to assist with migration:

- **Plesk Migrator** (All OS’s)
- **Dist-Upgrade** for Ubuntu/Debian
- **ELevate** for CentOS 7 to AlmaLinux 8

If you have any questions, please contact your account manager.

# Как работает функция автонастройки почтовых клиентов в Plesk Obsidian?

**Вопрос**:

"В Plesk Obsidian 18.X доступна функция автонастройки почтовых клиентов - Users’ Microsoft Outlook and Thunderbird mail clients can now be automatically configured based on entered emails.  
Можете подробнее про нее рассказать?  
Как и где она настраивавется?  
Какие дополнительные новшества со стороны клиентов ожидаются?"

**Ответ**:  
"Вот <span>как работает Mail settings auto-discovery:</span>  
<span>1. Пользователь добавляет новый акаунт в Outlook/Thunderbird:</span>  
![?name=inline1545902310.png](https://ci5.googleusercontent.com/proxy/T6iYGnCYNCUY-OeGZNcIE7UMasmbfTHdE4keKcYrrNZOP6tHf8le5pWU2iUC7Ky8sMFQ-1FqVb0__K2JlPkkKCzkuUzTVRQzu_4QAMR8umX4TLwcvq-w8I46AUDYF2kiMQbmQDEo4tCT_bZz0NoWnnIGmg=s0-d-e1-ft#https://plesk.zendesk.com/attachments/token/dTT56arFH4dVWvPpi3NZtzq4I/?name=inline1545902310.png)<span>​</span>  
<span>2. Почтовый клиент шлет autodiscover request по адресу домена.:</span>  
<span>o Outlook шлет POST HTTP request (</span>[example](https://docs.microsoft.com/en-us/openspecs/exchange_server_protocols/ms-oxdscli/fc420a31-5180-4a28-8397-8db8977861c6)<span>) по адресу https://&lt;domain&gt;/autodiscover/</span><span>autodiscover.xml</span>  
<span>o Thunderbird шлет GET HTTP request по адресу https://&lt;domain&gt;/mail/config-</span><span>v1.1.xml?emailaddress=&lt;</span><span>address&gt; или https://&lt;domain&gt;/.well-known/</span><span>autoconfig/mail/config-v1.1.</span><span>xml?emailaddress=&lt;address&gt;</span>  
<span>3. На стороне Plesk, каждый домен сконфигурирован таким образом что все запросы проксируются к Plesk URL </span>[http://127.0.0.1:8880/mailconfig/](http://127.0.0.1:8880/mailconfig/)**при помощи /var/www/vhosts/system/&lt;domain&gt;/conf/nginx.conf и/var/www/vhosts/system/&lt;domain&gt;/conf/httpd.conf**<span>.</span>  
<span>Note: Автоматическая конфигурация через поддомены </span>**autoconfig.\***<span> и </span>**autodiscover.\***<span> так же доступна, их конфигурация хранится в глобальном </span>**server.conf**<span>.</span>  
<span>4. Plesk генерирует ответ в XML, который содержит информацию о доступных протоколах и методах аутентификации например:</span>

```
<clientConfig version="1.1"><br></br>    <emailProvider id="<a href="http://example.com/">example.com</a>"><br></br>        <domain><a href="http://example.com/">example.com</a></domain><br></br>        <displayName><a href="mailto:jsmith@example.com">jsmith@example.com</a></displayName><br></br>        <displayShortName><a href="mailto:jsmith@example.com">jsmith@example.com</a></displayShortName><br></br>        <incomingServer type="imap"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>993</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </incomingServer><br></br>        <outgoingServer type="smtp"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>465</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </outgoingServer><br></br>        <incomingServer type="pop3"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>995</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </incomingServer><br></br>    </emailProvider><br></br></clientConfig>
```

<span>5. Почтовый клиент (Outlook / Thunderbird) конфигурирует почтовый аккаунт согласно предоставленной информации.</span>  
<span>Автоматическая конфигурация может быть выключена в </span>**panel.ini**<span>:</span>

```
[mail]<br></br>autoconfig.enabled = 0
```

<span>Note: После выключения autoconfig, необходимо перегенерировать серверную конфигурацию (plesk repair web -y).</span>  
<span>Известные ограничения:</span>  
<span>· Only Outlook and Thunderbird are currently supported. Apple Mail support will be added in future updates.</span>  
<span>· Mail settings auto-discovery works only on Plesk for Linux. Support for Plesk for Windows is planned in the next update.</span>  
<span>· Mail settings auto-discovery does not work on domains with no hosting or with forwarding hosting.</span>  
<span>· Thunderbird mail client will not be automatically configured for wildcard subdomains.</span>  
<span>О других новшествах в Plesk Obsidian вы можете прочитать тут:</span>  
[https://docs.plesk.com/release-notes/obsidian/whats-new/](https://docs.plesk.com/release-notes/obsidian/whats-new/)"

# Как скрыть уведомления об ошибках с главной страницы Plesk ?

**Вопрос**: Как скрыть сообщения об ошибках с главной страницы Plesk (Configuration Troubleshooter)?

**Ответ**: <span>причиной ошибки являются несуществующие директории, которые указаны в качестве корневого каталога документов для домена/субдомена в Plesk.</span>  
  
<span>Чтобы решить данный вопрос, пожалуйста, примените одно из решений из следующей статьи: </span>[Apache shows warnings during the restart: DocumentRoot does not exist](https://support.plesk.com/hc/en-us/articles/213388669-Apache-shows-warnings-during-the-restart-DocumentRoot-does-not-exist?source=search)  
  
<span>После того, как решение было внедрено, пожалуйста нажмите на "здесь" после следующих слов: "Пожалуйста, устраните эти ошибки и нажмите": </span>  
![?name=inline573923969.png](https://ci3.googleusercontent.com/proxy/lt6U-TPiJNZepep2ExojXtROaaBI_yJy-6DC6PB8c2iR3bGClnYxDVE1rHTV1CX2WLfzOLLEKS3VJR5lAPPaSz9jrb_BXHTk16j0CVJdmiTjPXLiBnE0MonaWrkd63jw6sjzoOn7Rsc29PQcxD6WqlZs=s0-d-e1-ft#https://plesk.zendesk.com/attachments/token/0k5G4ioj9uZgRtfNeAw3y9rNk/?name=inline573923969.png)<span>​</span>  
  
<span>Если после этого ошибка не исчезла, то проблема с настройкой веб-сервера была ранее исправлена, но база данных Plesk по-прежнему содержит записи о несуществующих файлах конфигурации или старых сообщениях об ошибках.</span>  
  
<span>Чтобы решить это, пожалуйста, следуйте следующим шагам: </span>  
<span>В Plesk откройте </span>**Расширения &gt; Мои расширения &gt; Webserver Configuration Troubleshooter**   
<span>2. Нажмите кнопку </span>![mceclip1.png](https://ci3.googleusercontent.com/proxy/iAPrZ2ORLIF-adCVj_2Dwz6mYDemBwSR38WC3ZzCDimqhrI_XZLohLSVVIp9Ba4DdkJW-JRQi_UZrURT__4qDbZG9vWSHBpWLxkuL3PazFWDhVOXhtUtvg17pnTr=s0-d-e1-ft#https://support.plesk.com/hc/article_attachments/360034877214/mceclip1.png)<span> затем установите Status на «Error» из выпадающего меню: </span>  
![Screenshot_2019-03-22_Webserver_Configurations_Troubleshooter_-_Plesk_Onyx_17_8_11_3_.png](https://ci3.googleusercontent.com/proxy/Rzc24wT9uCWM1txD4EeY1v02cRlgZqQpjMDTxLfTQ-rEyQUiGPxxNKnmneBa3DWDlp6LW8BJLUWXMgpv4gyhxr3pgIsCwUDEzi0GcF3rSKBJM7AjUcDrXJZbgvFKDIi58EEAr7WsUS0leyygHcBWGSbqLZUY5Ee7k0FKX_unDkjvhdEcR_zNZrcVTRF3vnfLCyVitTx2urawsQStyC5PqolqkarZx9lB5Y6X=s0-d-e1-ft#https://support.plesk.com/hc/article_attachments/360029232914/Screenshot_2019-03-22_Webserver_Configurations_Troubleshooter_-_Plesk_Onyx_17_8_11_3_.png)  
<span>3. Появится список поврежденных файлов конфигурации. Выберите все, затем нажмите </span>**Пересоздать &gt; Выбранные**<span>.</span>  
<span>4. Если файлы конфигурации не могут быть восстановлены, выберите их и нажмите «Удалить».</span>  
<span>5. Нажмите </span>**Проверить конфигурацию**<span>, чтобы убедиться, что не осталось сломанной конфигурации.</span>  
  
<span>Данную информацию можно также найти в следующей статье: </span>[Webserver Configuration Troubleshooter detects extra configuration or shows a false positive report on the Home page](https://support.plesk.com/hc/en-us/articles/213389789-Webserver-Configuration-Troubleshooter-detects-extra-configuration-or-shows-a-false-positive-report-on-the-Home-page?source=search)

*Отключить уведомления полностью и навсегда не получится.*  
Если возникнет какая-либо проблема, то соответствующая ошибка выведется на домашей странице Plesk вновь.

Как временное решение данного вопроса, Вы можете удалить данную ошибку из базы данных.  
Чтобы это сделать, пожалуйста, следуйте следующим шагам:  
1\. Подключитесь к серверу по SSH  
2\. Создайте резервную копию базы данных psa:   
\# plesk db dump psa &gt; /root/psa\_bck.sql  
3\. Удалите ошибку с помощью следующей команды:   
\# plesk db "delete from Configurations where status &lt;&gt; 'ok'"​

# 🇷🇺 Возможно ли пересчитывать статистику Plesk в реальном времени?

**Вопрос:**

*В Plesk пересчет статистики ресурсов Plesk (например, дискового пространства) происходит раз в сутки (ночью).*   
1\. Как увеличить данный параметр, например: 2 раза в сутки - ночью а также днем?  
2\. В некоторых панелях управления хостингом, подсчет ресурсов осуществляется в реальном времени, возможно ли это в Plesk?  
  
**Ответ:**  
  
<span>Подсчет статистики включает в себя исполнение нескольких задач:</span>  
  
<span>`# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -l`</span>

- **MailUsage** /\* пересчет использования дискового пространства почтовыми аккаунтами \*/
- **ExecuteStatistics** /\* пересчет всей остальное статистики в Plesk, т.е. использование диск.пр. доменами, трафика HTTP/FTP/etc. и т.д. \*/
- **AnalyseDomainStatistics** /\* если какие-то подписки превышают лимиты, то именно эта задача ответственна за то, чтобы выключить эти подписки, если превышение лимитов не разрешено тарифным планом \*/
- **AnalyseClientStatistics** /\* если какие-то реселлеры превышают лимиты, то именно эта задача ответственна за то, чтобы выключить этих реселеров и их подписки, если превышение лимитов не разрешено тарифным планом\*/
- **ExecuteWebStatistics** /\* эта задача ответственна за то, чтобы внести изменения в веб-статистику (Awstats/Webalizer)\*/

  
Соответственно:

> *1. Можете пожалуйста подсказать как можно увеличить данный параметр, например 2 раза в сутки, ночью и днем?*

<span>По умолчанию, как Вы уже знаете, подсчет статистики происходит 1 раз в день - ночью. Если Вы хотите, чтобы это происходило еще и днем, то Вы можете создать простой bash-скрипт, который будет содержать в себе последовательное исполнение нужных Вам команд. Затем добавьте этот скрипт в cron, только в этот раз на выполнение днем, а не ночью. Например такой скрипт может выглядеть так:</span>

```
[root@localhost ~] # cat one_more_plesk_daily_script.sh<br></br>#!/bin/bash<br></br><br></br>/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f MailUsage<br></br>/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteStatistics<br></br>/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f AnalyseDomainStatistics<br></br>/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f AnalyseClientStatistics<br></br>/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteWebStatistics
```

<span>Если Вам важен, например, только пересчет использования дискового пространства, то Вы можете оставить только эти задачи в скрипте: </span>

- <span>MailUsage</span>
- <span>ExecuteStatistics</span>
- ExecuteWebStatistics

  
<span>Важно оставить их исполнение именно в таком порядке. Несмотря на то, что ExecuteWebStatistics не имеет ничего общего с пересчетом исполльзования диск. простарнства, советую Вам запускать ExecuteStatistics и ExecuteWebStatistics вместе для избежания проблем с ротацией логов.</span>  
  
<span>Есть еще один нюанс о котором, я хотел бы Вас предупредить. Если у Вас на сервере достаточно много клиентов и подписок и эта ежедневная задача выполняется больше 12 часов, то я Вам не рекомендую добавлять вторую такую задачу на исполнение днем. Эти задачи ни в коем случае не должны пересекаться, то есть выполняться одновременно. Перед тем, как настроить новую cron-задачу, проверьте, сколько у Вас на сервере занимает исполнение такой задачи ночью, Вы можете это выяснить логе cron сервиса:</span>

```
[root@localhost ~] # grep 50plesk-daily /var/log/cron<br></br>Sep 27 02:00:01 localhost run-parts(/etc/cron.daily)[10206]: starting 50plesk-daily<br></br>Sep 27 02:03:02 localhost  run-parts(/etc/cron.daily)[13074]: finished 50plesk-daily
```

<span>Также прошу обратить Ваше внимание на то, что выполнение этих задач вызывает допополнительную нагрузку на сервер.</span><span class="im">  
  
</span>

> *2. В некоторых панелях управления хостингом, подсчет ресурсов осуществляется в реальном времени, возможно ли это в Plesk?*

<span>Нет, В Plesk подсчет ресурсов не происходит в реальном времени.</span>

# 🇷🇺 Заказ новой или изменение текущей лицензии

Openprovider позволяет клиентам приобретать лицензии на программное обеспечение Plesk, Virtuozzo, а также управлять уже существующими лицензиями.

1\. Войдите в [RCP Openprovider](https://cp.openprovider.eu/) под вашими учётными данными  
(Нет учётной записи? - [Зарегистрируйтесь](https://www.openprovider.ru/register/),или [восстановите утерянный пароль](https://cp.openprovider.eu/password-retrieval.php))

2\. Раскройте левое меню «Управление лицензиями»

![mceclip0.png](https://support.openprovider.eu/hc/article_attachments/360014569074/mceclip0.png)

Вы можете [просмотреть список уже приобретённых текущих лицензий](https://cp.openprovider.eu/web/action/index#/license/overview) («Обзор заказов») либо [заказать новую лицензию](https://cp.openprovider.eu/web/action/index#/license/order) при наличии положительного баланса.

3\. Из подменю «[Обзор заказов](https://cp.openprovider.eu/web/action/index#/license/overview)» можно просмотреть уже приобретённые лицензии, а также модифицировать их, добавив/удалив необходимые опции, а также оформить апгрейд текущей лицензии до более функциональной редакции.

![mceclip1.png](https://support.openprovider.eu/hc/article_attachments/360014958053/mceclip1.png)

4\. Чтобы раскрыть подробную информацию, кликните по соответствующей записи.

Из подраздела «Информация о лицензии» вы можете:

- Для удобства восприятия отредактировать заголовок, добавить комментарий:

![mceclip2.png](https://support.openprovider.eu/hc/article_attachments/360014569354/mceclip2.png)![mceclip3.png](https://support.openprovider.eu/hc/article_attachments/360014961553/mceclip3.png)

- Скачать лицензионный ключ продукта

![mceclip4.png](https://support.openprovider.eu/hc/article_attachments/360014964133/mceclip4.png)

- Изменить лицензию (добавить/удалить опции, обновить до более расширенной редакции)  
    Выберите "Изменить".

![mceclip7.png](https://support.openprovider.eu/hc/article_attachments/360014977273/mceclip7.png)

Вы сможете увидеть список доступных опций, таких как смена редакции, а также добавление/удаление необходимых дополнений. Стоимость подписки за месяц отразится справа.![mceclip6.png](https://support.openprovider.eu/hc/article_attachments/360014569674/mceclip6.png)

Оформив изменения, опуститесь вниз для проверки стоимости изменений.  
Окончательная цена формируется из формулы "цена обновления" - "цена возврата" и отражается справа.  
Для подтверждения изменений, нажмите "Modify license". Если сумма на балансе позволяет провести операцию, изменения вступят в силу. Если вы работаете с нами по предоплатной системе, то проверив стоимость (Total incl.VAT) - напишите нам на <support@openprovider.ru> для формирования и выставления счёта, указав тип продукта и дополнительную информацию если таковая имеется. Оплатите счёт, перешлите на <info@openprovider.ru> скан платёжного поручения, дождитесь подтверждения зачисления средств и оформите покупку или обновление необходимого продукта.

![mceclip5.png](https://support.openprovider.eu/hc/article_attachments/360014569594/mceclip5.png)

# 🇷🇺 Как работает функция автонастройки почтовых клиентов в Plesk Obsidian?

**Вопрос**:

"В Plesk Obsidian 18.X доступна функция автонастройки почтовых клиентов - Users’ Microsoft Outlook and Thunderbird mail clients can now be automatically configured based on entered emails.  
Можете подробнее про нее рассказать?  
Как и где она настраивавется?  
Какие дополнительные новшества со стороны клиентов ожидаются?"

**Ответ**:  
"Вот <span>как работает Mail settings auto-discovery:</span>  
<span>1. Пользователь добавляет новый акаунт в Outlook/Thunderbird:</span>  
![?name=inline1545902310.png](https://ci5.googleusercontent.com/proxy/T6iYGnCYNCUY-OeGZNcIE7UMasmbfTHdE4keKcYrrNZOP6tHf8le5pWU2iUC7Ky8sMFQ-1FqVb0__K2JlPkkKCzkuUzTVRQzu_4QAMR8umX4TLwcvq-w8I46AUDYF2kiMQbmQDEo4tCT_bZz0NoWnnIGmg=s0-d-e1-ft#https://plesk.zendesk.com/attachments/token/dTT56arFH4dVWvPpi3NZtzq4I/?name=inline1545902310.png)<span>​</span>  
<span>2. Почтовый клиент шлет autodiscover request по адресу домена.:</span>  
<span>o Outlook шлет POST HTTP request (</span>[example](https://docs.microsoft.com/en-us/openspecs/exchange_server_protocols/ms-oxdscli/fc420a31-5180-4a28-8397-8db8977861c6)<span>) по адресу https://&lt;domain&gt;/autodiscover/</span><span>autodiscover.xml</span>  
<span>o Thunderbird шлет GET HTTP request по адресу https://&lt;domain&gt;/mail/config-</span><span>v1.1.xml?emailaddress=&lt;</span><span>address&gt; или https://&lt;domain&gt;/.well-known/</span><span>autoconfig/mail/config-v1.1.</span><span>xml?emailaddress=&lt;address&gt;</span>  
<span>3. На стороне Plesk, каждый домен сконфигурирован таким образом что все запросы проксируются к Plesk URL </span>[http://127.0.0.1:8880/mailconfig/](http://127.0.0.1:8880/mailconfig/)**при помощи /var/www/vhosts/system/&lt;domain&gt;/conf/nginx.conf и/var/www/vhosts/system/&lt;domain&gt;/conf/httpd.conf**<span>.</span>  
<span>Note: Автоматическая конфигурация через поддомены </span>**autoconfig.\***<span> и </span>**autodiscover.\***<span> так же доступна, их конфигурация хранится в глобальном </span>**server.conf**<span>.</span>  
<span>4. Plesk генерирует ответ в XML, который содержит информацию о доступных протоколах и методах аутентификации например:</span>

```
<clientConfig version="1.1"><br></br>    <emailProvider id="<a href="http://example.com/">example.com</a>"><br></br>        <domain><a href="http://example.com/">example.com</a></domain><br></br>        <displayName><a href="mailto:jsmith@example.com">jsmith@example.com</a></displayName><br></br>        <displayShortName><a href="mailto:jsmith@example.com">jsmith@example.com</a></displayShortName><br></br>        <incomingServer type="imap"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>993</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </incomingServer><br></br>        <outgoingServer type="smtp"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>465</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </outgoingServer><br></br>        <incomingServer type="pop3"><br></br>            <hostname><a href="http://example.com/">example.com</a></hostname><br></br>            <port>995</port><br></br>            <socketType>SSL</socketType><br></br>            <authentication>password-cleartext</authentication><br></br>            <username><a href="mailto:jsmith@example.com">jsmith@example.com</a></username><br></br>        </incomingServer><br></br>    </emailProvider><br></br></clientConfig>
```

<span>5. Почтовый клиент (Outlook / Thunderbird) конфигурирует почтовый аккаунт согласно предоставленной информации.</span>  
<span>Автоматическая конфигурация может быть выключена в </span>**panel.ini**<span>:</span>

```
[mail]<br></br>autoconfig.enabled = 0
```

<span>Note: После выключения autoconfig, необходимо перегенерировать серверную конфигурацию (plesk repair web -y).</span>  
<span>Известные ограничения:</span>  
<span>· Only Outlook and Thunderbird are currently supported. Apple Mail support will be added in future updates.</span>  
<span>· Mail settings auto-discovery works only on Plesk for Linux. Support for Plesk for Windows is planned in the next update.</span>  
<span>· Mail settings auto-discovery does not work on domains with no hosting or with forwarding hosting.</span>  
<span>· Thunderbird mail client will not be automatically configured for wildcard subdomains.</span>  
<span>О других новшествах в Plesk Obsidian вы можете прочитать тут:</span>  
[https://docs.plesk.com/release-notes/obsidian/whats-new/](https://docs.plesk.com/release-notes/obsidian/whats-new/)"

# 🇷🇺 Как скрыть уведомления об ошибках с главной страницы Plesk ?

**Вопрос**: Как скрыть сообщения об ошибках с главной страницы Plesk (Configuration Troubleshooter)?

**Ответ**: <span>причиной ошибки являются несуществующие директории, которые указаны в качестве корневого каталога документов для домена/субдомена в Plesk.</span>  
  
<span>Чтобы решить данный вопрос, пожалуйста, примените одно из решений из следующей статьи: </span>[Apache shows warnings during the restart: DocumentRoot does not exist](https://support.plesk.com/hc/en-us/articles/213388669-Apache-shows-warnings-during-the-restart-DocumentRoot-does-not-exist?source=search)  
  
<span>После того, как решение было внедрено, пожалуйста нажмите на "здесь" после следующих слов: "Пожалуйста, устраните эти ошибки и нажмите": </span>  
![?name=inline573923969.png](https://ci3.googleusercontent.com/proxy/lt6U-TPiJNZepep2ExojXtROaaBI_yJy-6DC6PB8c2iR3bGClnYxDVE1rHTV1CX2WLfzOLLEKS3VJR5lAPPaSz9jrb_BXHTk16j0CVJdmiTjPXLiBnE0MonaWrkd63jw6sjzoOn7Rsc29PQcxD6WqlZs=s0-d-e1-ft#https://plesk.zendesk.com/attachments/token/0k5G4ioj9uZgRtfNeAw3y9rNk/?name=inline573923969.png)<span>​</span>  
  
<span>Если после этого ошибка не исчезла, то проблема с настройкой веб-сервера была ранее исправлена, но база данных Plesk по-прежнему содержит записи о несуществующих файлах конфигурации или старых сообщениях об ошибках.</span>  
  
<span>Чтобы решить это, пожалуйста, следуйте следующим шагам: </span>  
<span>В Plesk откройте </span>**Расширения &gt; Мои расширения &gt; Webserver Configuration Troubleshooter**   
<span>2. Нажмите кнопку </span>![mceclip1.png](https://ci3.googleusercontent.com/proxy/iAPrZ2ORLIF-adCVj_2Dwz6mYDemBwSR38WC3ZzCDimqhrI_XZLohLSVVIp9Ba4DdkJW-JRQi_UZrURT__4qDbZG9vWSHBpWLxkuL3PazFWDhVOXhtUtvg17pnTr=s0-d-e1-ft#https://support.plesk.com/hc/article_attachments/360034877214/mceclip1.png)<span> затем установите Status на «Error» из выпадающего меню: </span>  
![Screenshot_2019-03-22_Webserver_Configurations_Troubleshooter_-_Plesk_Onyx_17_8_11_3_.png](https://ci3.googleusercontent.com/proxy/Rzc24wT9uCWM1txD4EeY1v02cRlgZqQpjMDTxLfTQ-rEyQUiGPxxNKnmneBa3DWDlp6LW8BJLUWXMgpv4gyhxr3pgIsCwUDEzi0GcF3rSKBJM7AjUcDrXJZbgvFKDIi58EEAr7WsUS0leyygHcBWGSbqLZUY5Ee7k0FKX_unDkjvhdEcR_zNZrcVTRF3vnfLCyVitTx2urawsQStyC5PqolqkarZx9lB5Y6X=s0-d-e1-ft#https://support.plesk.com/hc/article_attachments/360029232914/Screenshot_2019-03-22_Webserver_Configurations_Troubleshooter_-_Plesk_Onyx_17_8_11_3_.png)  
<span>3. Появится список поврежденных файлов конфигурации. Выберите все, затем нажмите </span>**Пересоздать &gt; Выбранные**<span>.</span>  
<span>4. Если файлы конфигурации не могут быть восстановлены, выберите их и нажмите «Удалить».</span>  
<span>5. Нажмите </span>**Проверить конфигурацию**<span>, чтобы убедиться, что не осталось сломанной конфигурации.</span>  
  
<span>Данную информацию можно также найти в следующей статье: </span>[Webserver Configuration Troubleshooter detects extra configuration or shows a false positive report on the Home page](https://support.plesk.com/hc/en-us/articles/213389789-Webserver-Configuration-Troubleshooter-detects-extra-configuration-or-shows-a-false-positive-report-on-the-Home-page?source=search)

*Отключить уведомления полностью и навсегда не получится.*  
Если возникнет какая-либо проблема, то соответствующая ошибка выведется на домашей странице Plesk вновь.

Как временное решение данного вопроса, Вы можете удалить данную ошибку из базы данных.  
Чтобы это сделать, пожалуйста, следуйте следующим шагам:  
1\. Подключитесь к серверу по SSH  
2\. Создайте резервную копию базы данных psa:   
\# plesk db dump psa &gt; /root/psa\_bck.sql  
3\. Удалите ошибку с помощью следующей команды:   
\# plesk db "delete from Configurations where status &lt;&gt; 'ok'"​