Email solution Frequently Encountered Issues 554 Message rejected: Email address is not verified Our Email Solution uses Amazon SES for sending outgoing emails from email accounts. Amazon Simple Email Service (Amazon SES) is a cloud-based email service provider that can integrate into any application for high-volume email automation. To be able to send emails through Amazon SES, domains need to be verified first. For verification, three CNAME records will need to be added for domains.  If you are not able to send emails due to error "554 Message rejected: Email address is not verified. The following identities failed the check in region.....", it indicates CNAME records required for Amazon SES verification are either missing or the CNAME records added are incorrectly. Please check RCP (Reseller Control Panel) >> Email Accounts >> Domains tab >> Click on DNS button (under Actions) shown on the right of the domain to see exact CNAME records for your email domains.   To check added CNAME records, you may use command line tools like dig or host or online tools. Sample online tools for CNAME lookup: Google Admin Toolbox Dig MXToolBox CNAME Lookup Domain name is not visible When adding a domain name to our platform, it's crucial to use the specific domain handler associated with its registration. Using an incorrect or different domain handler might result in an error when attempting to add the domain name. Select "Add Domain": Locate the "Add Domain" button or option and click on it to initiate the process. Enter Domain Details: Enter the exact domain name you wish to add. Ensure that the domain handler information matches the one used during the domain's registration process. Domain Handler Importance: The domain handler is crucial as it acts as an identifier for the domain's management on our platform. Using an incorrect domain handler will lead to an error when attempting to add the domain name. Email Forwarding: Why Messages Sometimes Land in Spam (and How to Improve It) When using our email forwarding service, you may occasionally find that some emails land in the recipient’s Spam/Junk folder. This article explains how our forwarding works, why spam can still happen even with proper authentication, and what you can do to improve deliverability. How Our Email Forwarding Works All forwarded messages are sent from: forwarded@op-email.eu To keep reply behavior natural, we set the Reply-To header to the original sender’s address. That means: The recipient sees the message from forwarded@op-email.eu. If they click Reply, their email client automatically addresses the reply to the original sender. The original sender information is preserved in headers for traceability. Why this approach? Using a fixed, authenticated sender ensures strong SPF/DMARC alignment with our domain (op-email.eu), improving consistency across providers. What We Do to Support Deliverability SPF: All outbound IPs are authorized under the SPF record for op-email.eu. DKIM: Forwarded messages are DKIM-signed by op-email.eu. DMARC: Evaluates against op-email.eu and will pass via SPF or DKIM alignment. Consistent envelope: A single, authenticated sender reduces false positives with strict filters. Note: Any original DKIM signature from the source sender may not validate after forwarding because some headers change. The message remains authenticated via our op-email.eu DKIM/SPF. Why Emails May Still Go to Spam Email content & formatting: Spam-like language, suspicious links, or risky attachment types can trigger filters. Original sender reputation: A poor reputation for the original sender’s domain/IP can influence filtering. Recipient mailbox algorithms: Providers (e.g., Gmail/Outlook) weigh user behavior, past engagement, and proprietary signals. Low engagement: If recipients rarely open or interact with your messages, providers may downrank future emails. What You Can Do Allowlist: Ask recipients (or their IT) to allowlist op-email.eu or specifically forwarded@op-email.eu. Mark “Not Spam”: When misclassified, marking as “Not spam” trains the mailbox provider. Improve content quality: Avoid spammy phrases, link shorteners, or executable attachments; keep a healthy text-to-image ratio. Encourage best practices: Ask frequent senders to maintain valid SPF/DKIM for their own domain and avoid spam-triggering content. Consider direct mailbox access: For the highest deliverability control, use IMAP/POP to read the mailbox directly (see below). Alternative: Use Direct Mailbox Access For best results and full control (no forwarding involved), connect your email client directly to the mailbox via IMAP/POP3: Setup guide: https://openprovider.help/books/email-solution/page/what-are-the-configuration-settings-for-setting-up-openprovider-email-solution-on-various-email-clients Provider-specific help: Gmail – https://support.google.com/mail/answer/6304825?hl=en Yahoo – http://help.yahoo.com/kb/SLN28341.html This avoids forwarding-related heuristics and keeps authentication tied to the mailbox provider end to end. FAQs Will recipients always see forwarded@op-email.eu as the sender? Yes. That’s by design for authentication consistency. Replies will still go to the original sender via the Reply-To header. Does this pass DMARC? Yes. DMARC aligns to op-email.eu (the visible From domain). We sign with DKIM and authorize SPF for that domain. Can we still trace the original sender? Yes. The original From address is placed in Reply-To and preserved in standard headers so recipients and mail admins can see who originated the message. Email Solution - Invalid owner handle! You may encounter the error "Invalid owner handle!" when trying to add a domain to the email service. If the domain is registered through Openprovider, the handle used to add the domain to email service must match the domain’s registrant handle (owner handle). Using a different handle will trigger the error. For domains registered with other providers, this validation does not apply. You can use any handle under your account when adding the domain to the email service. How to setup email account Basic settings for configuring your email account Email Address: Your full email address (e.g., user@example.com). Username: Generally, your full email address serves as your username. Password: The password associated with your email account. Incoming Mail Server (IMAP/POP3): IMAP Server: mail.op-email.eu Port: 993 (SSL/TLS) Port: 143 (non-SSL) POP3 Server: mail.op-email.eu Port: 995 (SSL/TLS) Port: 110 (non-SSL) Outgoing Mail Server (SMTP): SMTP Server: mail.op-email.eu Port: 587 (STARTTLS) Port: 465 (SSL/TLS) Port: 25 (non-SSL, though often blocked) Authentication: Use the same username and password for both incoming and outgoing servers. Security Type: SSL/TLS encryption is recommended for secure communication. Server Authentication: Some email clients may require server authentication. Use the same settings as incoming and outgoing mail servers. Domain Settings: Ensure correct domain settings, including MX records, and CNAME records. You can find the list of basic DNS required for the service here. Additional Features: Depending on your email client, you may have additional features like calendar and contact synchronization. Configure these settings as needed. Can you guide me through setting up my Openprovider email on an Android device? To set up Openprovider email on an Android device: Open the Email app. Enter your email address and password. Choose IMAP or Exchange as the account type and enter the server settings: Incoming Server (IMAP): mail.op-email.eu, Port: 993 (SSL), Outgoing Server (SMTP): mail.op-email.eu, Port: 587 (TLS/STARTTLS). DNS records for Openprovider Email Solution Below you can find a list of recommended DNS records. While some are mandatory for a mail server (MX and CNAME records), others are recommended to build a good reputation score (TXT/SPF, DKIM) or used for auto-configuration of mail clients. Note: DNS records required for email solution will be added automatically for domains using Openprovider nameservers (ns1.openprovider.nl, ns2.openprovider.be and ns3.openprovider.eu) on adding domains to our mail service. Name/Host Type Priority Value Comment Blank/empty or @ MX 10 mail.op-email.eu Required for receiving incoming emails. autodiscover CNAME mail.op-email.eu autoconfig CNAME mail.op-email.eu Blank/empty or @ TXT "v=spf1 mx a -all" dkim._domainkey TXT ._domainkey.domain.tld CNAME Required for sending out emails. ._domainkey.domain.tld CNAME Required for sending out emails. ._domainkey.domain.tld CNAME Required for sending out emails. * Replace with actual value from RCP (You may refer the scree-shots below for an example) Go to your RCP > Email accounts where you can find this: Once you click on the DNS button, you will find the records. IMPORTANT:  Please check RCP (Reseller Control Panel) >> Email Accounts >> Domains tab>> Click on DNS button (under Actions) shown on the right of the domain to see exact DKIM & CNAME records for each domains.  Note: @ is used in the above table to indicate the root/naked domain (domain.tld). If your DNS server/provider doesn't support @, you can simply leave the Name/Host field empty.  The above TXT record is a simple SPF record that is used to only allow the Openprovider email server (the MX) and your web server (the A) to send mail for your domain. Every other server is disallowed (-all). If you need to allow mailing for the domain from any other sources/servers, please make sure to include the host/IP address in your SPF record. How can I configure Openprovider email on a Mac Mail application? To set up Openprovider email on Mac Mail: Open Mail and go to "Mail" > "Add Account." Enter your name, email address, and password. Choose IMAP or Exchange as the account type and enter the server settings: Incoming Mail Server (IMAP): mail.op-email.eu, Port: 993 (SSL), Outgoing Mail Server (SMTP): mail.op-email.eu, Port: 587 (TLS/STARTTLS). How do I set up my Openprovider email account on an iPhone or iPad? To set up your Openprovider email on an iPhone or iPad, follow these steps: Using configuration file Log into https://mail.op-email.eu with your email account and it's password. Under Mailbox tab, click on the Email link next to Apple connection profile. This will download the configuration file. Manual Setup Go to Settings > Mail > Accounts > Add Account. Select "Other" and choose "Add Mail Account". Enter your name, full email address, password, and a description for your account. Choose IMAP or Exchange as the account type and enter the server settings: Incoming Mail Server (IMAP): mail.op-email.eu, Port: 993 (SSL) Outgoing Mail Server (SMTP): mail.op-email.eu, Port: 587 (TLS/STARTTLS). How to set up White Labeling for the Email solution (custom webmail URL and logo) White labeling lets you deliver our email solution under your own brand, your own webmail URL (for example mail.yourdomain.com instead of mail.op-email.eu) and your own logo in the webmail interface. Before you start You need an active email product in your Openprovider account. You need access to the DNS zone of the domain you want to use for the webmail hostname. Setup is partly manual on our side: the SSL certificate for your custom hostname is issued by our team after you complete the steps below. Step 1 - Choose your webmail hostname Decide the subdomain that will replace mail.op-email.eu. Examples: webmail.mycompany.tld, mail.yourdomain.com. Use one hostname per white-label setup, and keep it consistent across every step below, the value you enter in the control panel must match your DNS record exactly. Step 2 - Add the CNAME record (required) In the DNS zone of your chosen domain, add a CNAME record for the hostname pointing to mail.op-email.eu: mail.domain.tld IN CNAME mail.op-email.eu Replace mail.domain.tld with your own hostname. If the domain uses Openprovider nameservers, the record can be added directly from your Openprovider DNS zone. Wait 2-4 hours after adding the record. This allows DNS propagation and is required before the next steps can succeed. You can confirm the record is live with a DNS lookup (for example dig mail.domain.tld CNAME or any online DNS checker). Step 3 - Configure white labeling in the control panel Log in to your Openprovider control panel. Go to Email Accounts → Integrations & Tools → White Labeling and click Activate. Enter your chosen hostname (for example mail.yourdomain.com), it must match the CNAME record from Step 2 exactly. Upload your logo(s). Save the settings. link: https://cp.openprovider.eu/dashboard/account/email-white-label/setting Step 4 - Notify us to complete the setup Once the CNAME record is live and the hostname and logo are saved, contact our support team so we can issue the SSL certificate for your custom hostname. SSL issuance is not automated. Allow 12-24 hours from the moment it is initiated. SSL will not be generated if the CNAME record is not yet resolving. Step 5 - Start using your branded hostname Once the certificate is active, your hostname (for example mail.yourdomain.com) can be used for: Webmail access SMTP IMAP POP The same SSL certificate covers all of these services. Is it possible to access Openprovider email through a third-party email client like Thunderbird? Yes, you can access Openprovider email through third-party email clients like Thunderbird. Use IMAP or Exchange settings and configure the incoming and outgoing servers accordingly. Option "Reset password on first login" When you create a new email account and opt for the "Reset password on first login" feature, it is necessary to follow these steps to set a personalized password and ensure secure access to your email account 1. Visit the Email Management Portal: Open your web browser and navigate to https://mail.op-email.eu/. 2. Log in with Temporary Credentials: Use the username (full email address) and password provided during the account creation process to log in for the first time. 3. Change Password: Upon successful login, you will be prompted to change your password immediately. Enter your password and choose a new, strong password following the specified password policy. 4. Confirm Changes: Confirm the new password to complete the process. Note: Ensure that your new password complies with the password policy for security reasons. 5. Log Out: Once the password is changed, log out. 6. Access Your Email Account: Now, you can use your newly set password to access your email account securely. Important Security Tips: - Choose a unique and strong password to enhance the security of your email account. - Regularly update your password to minimize the risk of unauthorized access. - Do not share your password with anyone and keep it confidential. What settings do I need to configure for accessing Openprovider email on Outlook? To configure Openprovider email on Outlook: Open Outlook and select "File" > "Add Account." Enter your email address and password. Choose IMAP, POP3, or Exchange as the account type and enter the server settings:  Incoming Server: mail.op-email.eu, Port: 993 (IMAP) or port 995 for POP3 with SSL Outgoing Server: mail.op-email.eu, Port: 587 with TLS/STARTTLS. Note: The Autodiscover feature only works with Outlook versions up to and including 2019. Newer versions (2021, Microsoft (Office) 365, and the new Outlook) no longer support Autodiscover with our email service and require manual configuration. This is not a bug, but a result of changes introduced by Microsoft. General questions Can I use Openprovider email solution with my mobile device? Yes, the Openprovider email solution is compatible with mobile devices. Configure your device's email app with the following settings, IMAP settings: Incoming Server: mail.op-email.eu Port: 993 SSL: Yes SMTP settings: Server: mail.op-email.eu Port: 587 (STARTTLS) [RECOMMENDED] or 465 (SSL/TLS) or 25 (non-SSL, though often blocked) Change or Reset Email Account Password If an email account owner wants to change the password of their account, it can be easily changed by following these simple steps: Step 1: Open your web browser and navigate to https://mail.op-email.eu/ Step 2: Log in with the full email account name and password that was set via RCP (Reseller Control Panel) during email account creation or modification/edit.  Step 3: After logging in, click on the "Change password" link. Step 4: Type a new password, re-enter the password, and then enter the current password to confirm the change. Step 5: Log into webmail or email client with the new password. Via RCP (Reset email account password) Email account passwords can also be changed/reset via RCP (Reseller Control Panel) >> Email Accounts if the email account owner forgot/lost password. Click on the Edit button (Pencil icon) for the email account for which you need to change password. You will see a pop-up prompting to enter new password as shown below. Enter new password and repeat it in the following box.  Finally, click on Update button to save the change.   Note: If an email user gets the error Wrong username or password with correct credentials (for freshly created email accounts or after changing the password from the Reseller Control Panel), they can easily gain access to the email account by changing the password as mentioned above.  Does Openprovider email solution have spam and virus protection? Yes, Openprovider email solution includes built-in spam filtering and virus scanning to protect your inbox from malicious content. Does Openprovider email solution support calendar and contact management? Yes, webmail supports calendar and contact management features, enabling users to schedule events, manage tasks, and store contacts. Email Forwarding When you want to receive emails sent to another email address, you can choose between setting up email forwarding or an alias.   Forward vs Alias: What’s the Difference? Email Forwarding: This feature redirects emails from one mailbox to any other email address, even outside your domain. For instance, emails sent to contact@example.com can be forwarded to example@gmail.com. Email Alias: An alias allows you to use multiple alternative email addresses that deliver messages to the same mailbox within the same domain. For example, emails sent to contact@example.com, admin@example.com, and shop@example.com will all be delivered to the mailbox for yourname@example.com. How to Set Up Email Forwarding? To set up email forwarding, follow these steps: Log in to your webmail account at https://mail.op-email.eu/SOGo/  Once logged in successfully, navigate to Preferences → Email → Forward. Check the Forward incoming messages box. Enter the email addresses to which you want the messages forwarded. If needed, enable the Always forward option and check Keep a copy to retain a copy of the emails in your account. Save the changes. Important: A valid DKIM record is mandatory for email forwarding on domains using our email service. If DKIM is missing, receiving mail providers, especially Gmail may reject forwarded messages with errors such as “5.7.1 This message does not meet our delivery requirements.” The DKIM record is automatically provided when purchasing a mailbox, or it can be retrieved via RCP → Email Accounts → Domains → DNS (under Actions for the domain). After adding or updating the DKIM record, please allow time for DNS propagation. If emails are still not delivered to the inbox, we recommend checking the recipient’s spam folder. Email Solution: Frequently Asked Questions This article addresses the most common questions regarding our business email solution. For quick navigation, questions are grouped by topic. Account Management   Why can’t I add a domain to the email solution? You may see the error “Invalid owner handle!” when adding a domain. - If the domain is registered with Openprovider, the handle you use when adding the domain must match the domain’s registrant handle. If they don’t match, the error appears. - If the domain is with another provider, this rule does not apply. You can use any handle under your account.   “An unknown error has occurred” appears when creating an email account. Why? This error happens because no domain has been added yet. At least one domain must be added before you can create an email with the domain. Storage and Limits   How much storage is included per email account? Are there any restrictions? Each email account includes 15GB of storage by default, which can be increased if needed. - Additional storage is available in 5GB increments for $0.25 per month, based on your requirements. - You can create multiple separate email accounts, each with 15GB storage (and independent upgrades). Each account is billed separately.   Can the mailbox capacity be increased beyond 15GB? Yes, you can increase mailbox storage in steps of 5GB, up to a maximum of 100GB per mailbox.    Is it possible to downgrade mailbox capacity/quota? Yes, this is possible. However, there is no direct automated option to do this from your end. If you would like to downgrade email account(s), please reach out to your account manager.   How large is the standard mailbox? A standard mailbox is 15GB.   Do you back up individual email accounts? Backups are available for the entire server, not for individual accounts. Individual backups are not offered. However, if there is a server issue or data loss caused by us, we will restore emails for all users. Mailbox Usage and Sending Limits How many emails can I send per hour? Each mailbox can send up to 300 emails per day, with no hourly sending limit. These limits are in place to prevent abuse. If a higher limit is needed for legitimate use cases, please share your requirements with our support team for review.   Is there a domain-wide sending limit? Yes, all mailboxes under the same domain have a combined limit of 5,000 emails per day. Example: If you have the following mailboxes: - info@mywebsite.com - help@mywebsite.com - hr@yourwebsite.com  Each can send 300 emails per day, no hourly restriction. However, in total, all addresses under *@mywebsite.com cannot exceed 5,000 emails sent per day.   Are there limits on how large email attachments can be? Yes, attachments can be up to 20MB in size for sending via email.   Can the user have multiple mailboxes on the same domain? Yes, the users can have multiple mailboxes on the same domain.   Why emails don't work for subdomains? Currently, we don't support emails for subdomains.   Features and Customization   What is Webmail? Webmail is an online service that allows users to access and manage their email accounts through a web browser. With the availability of the Internet, webmail users can access their accounts from any device using any web browser. They can send, receive, and organize emails directly on a web interface without the need for external software. Gmail, Hotmail, Yahoo, and Outlook are some of the most modern webmail services on the market. Security: Because webmail operates over the internet, security is essential. Webmail services use encryption to protect data during transmission and offer additional security features such as two-factor authentication (2FA) and spam filtering.   Can I access calendars outside of the webmail interface? (e.g., via CalDAV) Yes, our email service supports CalDAV, which lets you connect your calendar to apps that support it.   Is it possible to customize the webmail interface? The standard webmail interface cannot be customized. However, we do offer the option to provide a dedicated server where interface customization is possible.   How does email forwarding work? You can check this KB Article → Email Forwarding Additional Support If your question is not answered here or if you need further assistance, please contact our support team at support@openprovider.com  Emails going to spam/junk folder - How to adjust your spam filter settings If legitimate emails from external senders are being delivered to your spam or junk folder, this article explains how the spam filter works and how you can adjust your personal settings to prevent this. Why does this happen? Our mail platform automatically scores every incoming email based on a number of factors. If an email scores above a certain threshold it will be moved to your junk folder. Occasionally, legitimate emails from trusted senders may score slightly higher than expected due to shared sending infrastructure or email content, and end up in your junk folder unintentionally. How to fix it You have two options: Option 1 - Whitelist a specific sender (recommended) Log in to https://mail.op-email.eu with your email address and password Click the Spam filter tab In the Whitelist section, enter the sender's email address or domain (e.g. sender@example.com or *@example.com for an entire domain) Click Add item Whitelisted senders will never be classified as spam. Option 2 - Adjust your spam filter thresholds Log in to https://mail.op-email.eu with your email address and password Click the Spam filter tab Drag the first slider (green/yellow boundary) to the right - we recommend setting it to around 9 Drag the second slider (yellow/red boundary) to the right - we recommend setting it to around 14 Click Save changes Tip: Using both options together gives the best result. What do the score zones mean? Colour Score Action 🟢 Green Below first threshold Delivered to inbox 🟡 Yellow Between thresholds Tagged and moved to junk folder 🔴 Red Above upper threshold Rejected by the server Still having issues? If adjusting these settings does not resolve the problem, please contact our support team and include: The sender's email address The approximate date and time the email was sent A screenshot of your current spam filter settings How do I access my Openprovider email solution email account? You can access your Openprovider email solution email account by visitinghttps://mail.op-email.eu/SOGo/ through a web browser. Alternatively, configure your email client with the server settings: Incoming Mail Server (IMAP): mail.op-email.eu Outgoing Mail Server (SMTP): mail.op-email.eu How to order Openprovider Email Solution This article describes how to order the Openprovider Email Solution/Service. Inside the RCP (Reseller Control Panel), navigate to Email Accounts. Step 1: Order the service Click on the Order new account button Enter the number of email accounts/email boxes you want to create (the service is billed per email account you order) and click on Make an order button. You may take a look at the pricing and features here.  Step 2: Add domain Click on the Add domain button  Enter the domain name and owner handle of the domain (if the domain is registered through Openprovider). If the domain is registered via another registrar/provider, you can select the customer handle who will be using the mail service or your reseller handle. IMPORTANT: we do not support emails for subdomains yet.   Step 3: Add email account(s) Now, you are all set to create email accounts.  Note: Email passwords must contain at least one number and one uppercase and lowercase letter and one special character: !@#$%^& and at least 8 or more characters. Is Openprovider email solution secure? Openprovider email solution employs SSL/TLS encryption for secure communication. Additionally, it includes spam filtering, virus scanning, and supports two-factor authentication for added security. Managing Your Email Account Here's a comprehensive guide to help you navigate and optimize your email experience on the platform. 1. Accessing Your Account: To access your email account, visit https://mail.op-email.eu/. Use your full email address as the username and your designated password to log in securely. 2. Two-Factor Authentication (2FA): Enhance the security of your email account by enabling Two-Factor Authentication (2FA). This additional layer of security ensures that even if someone gains access to your password, they won’t be able to log in without the second verification step. Follow the instructions within your account settings to set up and manage 2FA. 3. Password Management: Regularly updating your password is vital to safeguarding your account. If you need to reset your password for any reason, navigate to the password reset option within the account settings. Follow the provided steps to generate a new secure password. 4. Setting Up Email on Local Devices: To streamline your email experience, you can set up your email account on your local computer or mobile device using preconfigured files. These files contain the necessary settings for a hassle-free setup. Download the preconfigured files from your account dashboard and follow the step-by-step instructions for your specific device or email client. Migration of email account At this time, we are pleased to offer an IMAP synchronization tool to facilitate the migration of email accounts. This tool can be accessed via the following URL: Email Migration tool Process for Migration: Access the Email migration Tool: Visit the provided URL to access the IMAP synchronization tool. Initiate Migration: The Email migration tool enables you or your customers to migrate all emails seamlessly from "Location A" to "Location B". Benefits of Email migration Tool: Effortless Migration: This tool simplifies the migration process, ensuring a smooth transition of emails between locations without encountering significant issues. Comprehensive Transfer: All emails from the specified source ("Location A") are securely migrated to the designated destination ("Location B") without data loss. Note: User Responsibility: While we provide access to the Email migration tool, it's the responsibility of the user or customer to perform the migration process using the tool. What are the configuration settings for setting up Openprovider email solution on various email clients? Configuration settings vary by client. For general settings:  Protocol Server Hostname Ports IMAP mail.op-email.eu 993 (SSL) 143 (non-SSL) SMTP mail.op-email.eu 587 (TLS/STARTTLS) 25 (non-SSL) POP mail.op-email.eu 995 (SSL/TLS) 110 (non-SSL) Use your full email address as the username and your password. What is Openprovider email solution and Webmail? Openprovider email solution is a self-hosted mail server providing email services like IMAP, POP3, SMTP, spam filtering, and more. Webmail is a web-based groupware application accessible athttps://mail.op-email.eu/SOGo/, allowing access to emails, contacts, calendars, and tasks. What languages does webmail support? Webmail supports multiple languages, including but not limited to English, Spanish, French, German, Italian, Dutch, and more. Billing and cancellation of email service Email Auto-Renewal Explanation At our email service, we have a unique approach to account renewal. While we do not provide an explicit auto-renewal option, all email accounts are automatically renewed. This decision has been implemented to safeguard your valuable emails and prevent any loss of data. Why Auto-Renewal Is Implemented: Preservation of Emails: Non-renewal of your email account may result in the potential loss of critical emails and data. User Convenience: To ensure uninterrupted access and continuous service without the risk of email loss, automatic renewal has been enabled for all accounts. How Auto-Renewal Works: Automatic Renewal: Your email account is set to automatically renew to prevent any service disruption. Cancellation Process: Should you wish to discontinue the service or prevent the account from renewing, you can easily do so by following these steps: Navigate to the "Email Accounts" section within your account dashboard. Find the specific email account you wish to cancel. Click on the Delete button (trash icon) associated with that specific email account. Note: No Charges Upon Cancellation: Deleting your email account also removes the associated order, ensuring you won't be charged for the upcoming renewal period. Data Backup Recommendation: Before deleting your email account, ensure that you've backed up any crucial data to prevent the loss of important information. Email Solution - General Billing FAQ What subscription options are available for Email Solution? Answer: The available subscription options are monthly and yearly. Is it possible to switch from monthly invoicing to yearly or vice versa? Answer: No. Currently, the subscription period can only be selected at the creation of email accounts. Therefore, it is not possible to switch once an account is created. Is it possible to purchase additional storage space for email accounts and and what is the associated cost? Answer: Yes, additional storage can be added for email accounts at $0.25 for 5GB. How do I delete an email order? Deleting an email order involves a few simple steps: 1. Add Domain Name Start by logging into your account and navigating to the email service section (RCP Home >> Email Accounts) Look for the option/button labeled "Add Domain" and click on it. Enter the domain name you wish to manage and follow the prompts to confirm. 2. Add Email Account After adding the domain name, locate the "Add Email Account" button and click on it. Fill in the necessary details for the email account you want to create within the added domain. 3. Delete Email Account Once the email account is created, go to the email account management section. Find the specific email account you want to delete and click on the "Delete" button associated with that account. Confirm the deletion action when prompted. Note: Deleting an email account will also remove the associated order linked to it. Ensure that you have backed up any essential data before proceeding with deletion as it cannot be undone. Once an email order is created, there is currently no direct option to delete the email account. As a workaround, a dummy domain can be created, the dummy email accounts can be created under this domain, and then the dummy email addresses can be deleted. We understand this is not ideal, and our product team is actively working on introducing a more efficient deletion process along with additional management features in future updates.