# Customize transfer confirmation e-mails template (FOA)

## Question

How to customize the transfer confirmation e-mails to end users (FOA)?

## Answer

**NB:** *Please, note that, as a result of GDPR, many registries and registrars do no longer show e-mail addresses in the whois since the 25th of May 2018. For domains without (valid) e-mail address for registrant or administrative contact, the transfer confirmation e-mail (FOA) for an incoming transfer is not sent. The FOA for an outgoing transfer is always sent.*

For a more visual explanation and deeper info about e-mail customization or "white labeling", refer to this [blog post.](https://www.openprovider.com/blog/making-best-icanns-e-mail-requirements)

Any transfer of a generic top level domain (gTLD) needs to be approved by the domain owner or administrative contact via a link that he receives by e-mail. This e-mail is called "Form of Authorization", in short FOA. The FOA is pre-defined by ICANN, but allows for a bit of customization and personalization (white labeling). This is done via the reseller control panel, page **Account > Settings > [FOA branding](https://cp.openprovider.eu/account/config-foa-branding.php)**. The following elements can be customized:

- **Subject of the e-mail**. Can be written in your own language, make it less formal, or any other change. You can add the domain name in it by using the variable *%%domain%%*. An example might be:  
    Important: approve the transfer of %%domain%%
- **From address**. Use your support department's e-mail address here, for example. Any valid e-mail address is allowed.
- **URL to terms and conditions**. If you want to link to your own terms and conditions, you can provide the URL.
- **Confirmation link**. In the e-mail, a link is included that the end user can click to confirm the transfer.
- **Reseller name**. If you do not want to use your own reseller name, provide here another name.

You can review the changes immediately in the example e-mails below the form. If everything is according to your wishes, press the **Save** button. Your customers will now receive the personalized white label e-mails.