Customize renewal / expiration reminder e-mails to end users (ERRP) For a more visual explanation and deeper info about e-mail customization or "white labeling", our blog post is a must-read! For many extensions, Openprovider is required to send expiration / renewal reminders to the domain holder as long as the domain has not yet been renewed: the first one around 30 days before the domain's expiration date the second one around 7 days before the domain's expiration date the last one after expiration of the domain ICANN requires us to do so for all gTLDs (like .com, .info, .shop and .amsterdam). Those e-mails are called "ERRP", which stands for "Expired Registration Recovery Policy". The white label tools of Openprovider allow you to personalize these e-mails. You can customize the lay-out and send them from your own e-mail address. This is done via the reseller control panel, page Account > Settings > ERRP branding. The following elements can be customized: Subject of the e-mail. You can write it in your own language, make it less formal, or any other change. You can add the domain name in it by using the variable %%domainName%%. An example might be: "Notification about domain renewal for %%domainName%%" From address. Use your support department's e-mail address here, for example. Any valid e-mail address is allowed. Reseller name. If you do not want to use your own reseller name, provide here another name. E-mail body. You are completely free in styling your e-mail. The only requirement is that there you must include the variable %%expirationDate%% in the e-mail - this will be replaced by the domain's expiration date. Optional variables that you can use are the resellerName, domainName and customerName. You can review the changes immediately in the example e-mails below the form. If everything is according to your wishes, press the Save button. Your customers will now receive the personalized white label e-mails.