# Customize renewal / expiration reminder e-mails to end users (ERRP)

*For a more visual explanation and deeper info about e-mail customization or "white labeling", our* [*blog post*](https://www.openprovider.com/blog/making-best-icanns-e-mail-requirements) *is a must-read!*

For many extensions, Openprovider is required to send expiration / renewal reminders to the domain holder as long as the domain has not yet been renewed:

- the first one around 30 days before the domain's expiration date
- the second one around 7 days before the domain's expiration date
- the last one after expiration of the domain

ICANN requires us to do so for all gTLDs (like .com, .info, .shop and .amsterdam). Those e-mails are called "ERRP", which stands for "Expired Registration Recovery Policy".

The white label tools of Openprovider allow you to personalize these e-mails. You can customize the lay-out and send them from your own e-mail address. This is done via the reseller control panel, page Account > Settings > [ERRP branding](https://cp.openprovider.eu/web/action/index#/email-template/errp). The following elements can be customized:

- **Subject of the e-mail**. You can write it in your own language, make it less formal, or any other change. You can add the domain name in it by using the variable *%%domainName%%*. An example might be: "*Notification about domain renewal for %%domainName%%*"
- **From address**. Use your support department's e-mail address here, for example. Any valid e-mail address is allowed.
- **Reseller name**. If you do not want to use your own reseller name, provide here another name.
- **E-mail body**. You are completely free in styling your e-mail. The only requirement is that there you *must* include the variable *%%expirationDate%%* in the e-mail - this will be replaced by the domain's expiration date. Optional variables that you can use are the resellerName, domainName and customerName.

You can review the changes immediately in the example e-mails below the form. If everything is according to your wishes, press the *Save* button. Your customers will now receive the personalized white label e-mails.