.aero registration fails with an "XML parser" error
Symptoms
When you register a .aero domain, the order fails with an error like this:
Incorrect contact's details: XX000000-XX, E00000, Errors occurred during processing., Parser error., XML parser = The content of elements must consist of well-formed character data or markup.
This happens even though the .aero ID and password (key) were issued by the registry and are correct.
Cause
.aero requires proof of aviation relationship. You enter it in the contact as:
- .aero ID, for example
ENSD-12345 - .aero Password, the key issued by the registry
If the key contains the symbols <, > or &, our system cannot read it correctly and the order is rejected. Other symbols (quotes, backslash, brackets and so on) are not a problem.
Solution
In the .aero Password field, replace those three symbols like this:
| If the key has | Type this instead |
|---|---|
& |
& |
< |
< |
> |
> |
Leave every other character as it is.
Example
- Key from the registry:
<Ab1]xY_z\q9>Kd8T'a"bF - Enter in the .aero Password field in RCP:
<Ab1]xY_z\q9>Kd8T'a"bF
Save the contact and register the domain again.
Good to know
- You do not need a new key. The registry cannot generate a new one, and yours is valid.
- If you register .aero domains directly in another registrar's panel, enter the key exactly as issued there, without replacing any symbols.
- If the error continues after this, contact Support and include the domain name and the time of the failed order.